Salesforce CRT-251 Actual Free Exam Questions & Community Discussion

Exam Code/Number: CRT-251
Exam Name/Title: Salesforce Certified Sales Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Sales Cloud Consultant

Exam Questions: 192
Updated On: Jun 10, 2026

Question #71

What should the consultant take into consideration when activating Orders?

A. Products can be removed from active reduction orders.

B. New Products can be added to active orders.

C. Orders can be activated only if they include a Product.

Discussion 0

Correct Answer: C Vote an answer

Question #72

The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline. The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view.
What is a consideration when using the Kanban view?

A. It can summarize records by Currency fields.

B. It can show roll-up summary fields for Currency fields.

C. It can display up to 10 fields per card.

Discussion 0

Correct Answer: A Vote an answer

Question #73

Universal Containers has a large amount of data that currently lives in a system outside of Sales Cloud. Users need to see a subset of this data.
Which consideration should the consultant take into account?

A. Salesforce Connect allows real-time access to current data.

B. Salesforce Connect should be used with on-premises data systems.

C. Salesforce Connect External Objects count against the limit of custom objects.

Discussion 0

Correct Answer: A Vote an answer

Question #74

Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team. Sales management wants to track data completeness.
Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?

A. User Adoption

B. Record Count

C. Field Usage

Discussion 0

Correct Answer: C Vote an answer

Question #75

Cloud Kicks noticed its data quality has degraded since its initial Sales Cloud implementation and is working with a consultant to develop a data management plan. The consultant suggested some best practices for creating, processing, and maintaining data.
Which functional area can be improved by using third-party data enrichment tools?

A. Owning roles and records

B. Monitoring changes and updates

C. Enforcing validation rules

Discussion 0

Correct Answer: B Vote an answer

Question #76

Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner.
What should the consultant validate when troubleshooting the issue?

A. Picklist values are included in only one rule entry.

B. The picklist values are part of Lead assignment rule criteria.

C. A new web-to-lead form needs to be created to reflect the new picklist values.

Discussion 0

Correct Answer: B Vote an answer

Question #77

Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record.
Which option should a consultant recommend to meet the requirements?

A. Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.

B. Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.

C. Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.

Discussion 0

Correct Answer: B Vote an answer

Question #78

The sales team at Cloud Kicks needs to track the number of retail locations for each of its leads. Once the lead is converted, the sales team wants to see the number of retail locations related to their customers. The service team also wants to view this information.
What should the consultant do to meet this requirement?

A. Add roll-up summary fields to calculate the number of retail locations related to the Account and Lead objects.

B. Create a custom object related to the Account and Lead objects to store the retail locations.

C. Map the custom field from the Lead object to the custom field on the Account object during lead conversion.

Discussion 0

Correct Answer: C Vote an answer

Question #79

The sales manager at Universal Containers has noticed that sales teams are having trouble understanding who should own an Opportunity. Sales teams base their sales opportunities on assignments to specific ZIP codes.
Which solution should the consultant recommend?

A. Sharing Rules

B. Sales Territories

C. Account Teams

Discussion 0

Correct Answer: B Vote an answer

Question #80

Universal Containers (UC) notices a large increase in leads created overnight which exceed the daily limits. Upon examination, the leads appear to be created by bots. UC uses a standard Web-to-Lead form without safeguards in place to limit spam on forms.
What should the consultant recommend as the first line of defense before republishing the form?

A. Use an AppExchange package with custom Web-to-Lead handling.

B. Use a custom Web-to-Lead alternative with built-in protection.

C. Select Require reCAPTCHA Verification in Web-to-Lead settings.

Discussion 0

Correct Answer: C Vote an answer

Question #81

Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts.
What should the consultant recommend?

A. Use a custom object to represent the previous companies.

B. Implement Person Accounts to represent the relationship.

C. Implement the Contacts to Multiple Accounts feature.

Discussion 0

Correct Answer: B Vote an answer

Question #82

Cloud Kicks is utilizing Advanced Currency Management. The sales director submitted a request to display to total amount of all the open opportunities related to the Account page layout.
How should the should consultant implement a solution to meet the requirement?

A. Use a custom formula field on the Opportunity object.

B. Create a roll-up summary field on the Account object.

C. Use a record-triggered flow to set the value on the account.

Discussion 0

Correct Answer: C Vote an answer

Question #83

A sales rep at Cloud Kicks must have access to all child accounts of the accounts they own. The organization-wide default setting for Account is Private.
What happens if a sales rep has access to a parent account?

A. Access to child account records is controlled by default Account Teams.

B. Access to child account records is granted via the Account Hierarchy.

C. Access to child account records needs to be shared manually,

Discussion 0

Correct Answer: B Vote an answer

Question #84

Cloud Kicks (CK) sells formal and athletic footwear lines. using Product Families on Products to associate each product to corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together.

A. Configure separate stages and sales processes for each Product Family.

B. Configure a new Forecast Type on Opportunity grouped by Product Family.

C. consultant is assessing how CK can divide its forecasts by footwear line.Which solution should the consultant recommend to improve CK's forecasts?

D. Configure a new Forecast Type on Opportunity Product grouped by Product Family.

Discussion 0

Correct Answer: A Vote an answer

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