Salesforce Energy-and-Utilities-Cloud Actual Free Exam Questions & Community Discussion

Exam Code/Number: Energy-and-Utilities-Cloud
Exam Name/Title: Salesforce Energy and Utilities Cloud Accredited Professional Exam
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional Certification

Exam Questions: 79
Updated On: Jul 14, 2026

Question #25

An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A. Extend the value list on the product family picklist for product object.

B. Extend the value list on the service type picklist for service points

C. Extend the entries of record types on inventory item object.

D. Extend the entries of record types on account object.

E. Extend the value list on the status picklist for cases

Discussion 0

Correct Answer: A,B,C Vote an answer

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Question #26

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. Accurately confirm and verify customer details.

B. Confirm customer entitlements for field service appointments.

C. Check available field service time slots for the week.

D. See a list of all service and work types available in the system.

Discussion 0

Correct Answer: A,B Vote an answer

Question #27

Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A. Technical connection details for the billing system

B. Understanding of the Energy and Utilities customer data model

C. A decision on the tool or technology that will be used for migrating the data (ETL)

D. Project team roles and responsibilities

E. A high-level object map of the entities and fields used by the billing system

Discussion 0

Correct Answer: B,E Vote an answer

Question #28

An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A. Salesforce can send the updated information to the billing system in real-time or batch if it ' s required,

B. Salesforce will be the system of record for contacts and it doesn ' t need to update the billing system in the future.

C. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

D. The billing system can query Salesforce every night to retrieve changes made to contacts.

Discussion 0

Correct Answer: A,D Vote an answer

Question #29

A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

B. Use the Create Payment Plan action in the Contact Center Console.

C. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

D. Work with an external debt collection agency to ensure customers pay their outstanding amount.

Discussion 0

Correct Answer: B Vote an answer

Question #30

A company ' s energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

A. Permission Sets

B. Managed Package Licenses

C. Permission Set Groups

D. Sharing Settings

Discussion 0

Correct Answer: A,C Vote an answer

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Question #31

An energy company has implemented Energy and Utilities Cloud in its call center, and they ' re now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy

B. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities ' website

C. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self- service portal, but the components used in the call center cannot be reused

D. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

Discussion 0

Correct Answer: B Vote an answer

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Question #32

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer ' s 360- degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A. Configure custom OmniScripts and FlexCards to cover the requirements.

B. Configure a custom Salesforce Service Cloud console.

C. Assign the relevant lightning pages to the energy company ' s service agent user profile

D. Configure the Energy and Utilities Contact Center Console available m the process horary

Discussion 0

Correct Answer: A,D Vote an answer

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