Salesforce Energy-and-Utilities-Cloud Actual Free Exam Questions & Community Discussion

Exam Code/Number: Energy-and-Utilities-Cloud
Exam Name/Title: Salesforce Energy and Utilities Cloud Accredited Professional Exam
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional Certification

Exam Questions: 79
Updated On: Jul 14, 2026

Question #9

An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A. An account record with record type Consumer

B. An account record with record type Service

C. An account record with record type Service Aggregator

D. An account record with record type Billing

Discussion 0

Correct Answer: B Vote an answer

Question #10

An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A. Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,

B. Install the " Third Party Pricing Application " DataPack from the Process Library.

C. Use the external pricing feature to send and receive pricing requests from an external pricing engine.

D. Duplicate the third-party pricing application prices into the Salesforce Price list.

Discussion 0

Correct Answer: C Vote an answer

Question #11

An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What ' s the recommended first step to ensure a proper migration process?

A. Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.

B. Establish a testing and validation process to ensure that the data is accurate and complete

C. Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model

D. Assess the data m the legacy system to determine what needs to be migrated and what can be left behind

Discussion 0

Correct Answer: D Vote an answer

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Question #12

What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?

A. The Energy and Utilities Cloud online documentation outlines a series of Apex queries to run that will automate the post-installation steps.

B. The Vilocity Installation Assistant guides users thraugh all the steps required to complete installation.

C. Salesforce support will perform all steps required when the Energy and Utilities Cloud package is installed or upgraded.

D. The solution is ready to be used without any post-installation steps.

Discussion 0

Correct Answer: B Vote an answer

Question #13

An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

B. Open the object ' s page layout and add the FlexCard LWC ante the layout.

C. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

D. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

Discussion 0

Correct Answer: A Vote an answer

Question #14

An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A. Create a multi-site quote, add members to the quote, and add products for each site

B. Create an opportunity, add products to it. then submit it to the MultiAppHandler class

C. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.

D. Create quotes for each individual site and add products, then run multi-site batch jobs.

Discussion 0

Correct Answer: C Vote an answer

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Question #15

How is the Energy and Utilities Cloud solution installed on an org?

A. A specialized org that Salesforce creates with the solution installed is required

B. Its installed as a managed package and unmanaged components

C. Its included as part of core and will be deployed when licenses are purchased

D. The functionality is unlocked based on the license types assigned to the org

Discussion 0

Correct Answer: B Vote an answer

Question #16

An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

B. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

C. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

D. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

Discussion 0

Correct Answer: B,D Vote an answer

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