| Section | Weight | Objectives |
| Topic 1: Sales Cloud Applications | 15% | - Configure lead management
- Understand sales automation features
- Set up opportunity management
- Create and manage reports and dashboards
- Configure products and price books
|
| Topic 2: Object Manager and Lightning Platform Basics | 20% | - Configure field-level security
- Set up lookup and master-detail relationships
- Create custom and formula fields
- Understand field types and properties
- Configure validation rules
- Create custom objects and fields
|
| Topic 3: Desktop and Mobile Administration | 5% | - Configure Salesforce Mobile app
- Set up Salesforce Classic vs Lightning Experience
- Understand Salesforce1 mobile considerations
|
| Topic 4: Standard and Custom Objects | 10% | - Configure lookup and master-detail relationships
- Understand external ID fields
- Create custom objects and fields
- Understand standard object relationships
|
| Topic 5: Security and Access | 15% | - Describe the Salesforce security model
- Understand Salesforce Shield features
- Configure field-level security
- Create and modify role hierarchies
- Set up sharing rules
- Configure org-wide default settings
|
| Topic 6: Mangaging User Accounts | 10% | - Understand the difference between profiles and permission sets
- Create and manage user accounts
- Assign users to roles and public groups
- Reset user passwords
- Configure user profiles and permission sets
|
| Topic 7: Data Management | 10% | - Understand data storage management
- Manage duplicate rules and matching rules
- Import and export data
- Configure data validation tools
- Use Data Loader
|
| Topic 8: Workflow and Process Automation | 15% | - Distinguish between workflow, Process Builder, and Flow
- Create Process Builder processes
- Build approval processes
- Create workflow rules and actions
- Understand Flow builder basics
|
| Topic 9: Configuration and Setup | 20% | - Describe the steps to set up a Salesforce organization
- Identify the capabilities of the Salesforce UI
- Describe the ability to track task activities
- Configure org-wide defaults and role hierarchy
- Explain the different record types
- Understand the sharing model
- Explain the Salesforce data model
|
| Topic 10: Analytics - Reports and Dashboards | 10% | - Build custom report types
- Create dashboards
- Understand bucket fields and summary fields
- Create and modify reports and report types
- Schedule reports and subscribe to reports
|
| Topic 11: Service Cloud Applications | 10% | - Configure cases and entitlements
- Create macros and quick text
- Configure Omni-Channel and Service Cloud features
- Set up Salesforce Knowledge
|
| Topic 12: AppExchange | 5% | - Understand managed packages
- Navigate the AppExchange marketplace
- Evaluate and install apps from AppExchange
|