Salesforce Salesforce-AI-Associate Actual Free Exam Questions & Community Discussion

Exam Code/Number: Salesforce-AI-Associate
Exam Name/Title: Salesforce Certified AI Associate Exam
Certification Provider: Salesforce
Corresponding Certification: AI Associate

Exam Questions: 107
Updated On: Jun 02, 2026

Question #49

What are some key benefits of AI in improving customer experiences in CRM?

A. Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions

B. Fully automates the customer service experience, ensuring seamless automated interactions with customers

C. Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats

Discussion 0

Correct Answer: B Vote an answer

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Question #50

What is an implication of user consent in regard to AI data privacy?

A. AI ensures complete data privacy by automatically obtaining user consent.

B. AI operates Independently of user privacy and consent.

C. AI infringes on privacy when user consent is not obtained.

Discussion 0

Correct Answer: C Vote an answer

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Question #51

Which action introduces bias in the training data used for AI algorithms?

A. Using a dataset that underrepresents perspectives and populations

B. Using a dataset that represents diverse perspectives and populations

C. Using a large dataset that is computationally expensive

Discussion 0

Correct Answer: A Vote an answer

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Question #52

What should an organization do to enforce consistency across accounts for newly entered records?

A. Input the data exactly as it appears from the source, such as the company's website or social media,

B. Merge all duplicate accounts into a single record when duplicate entries are detected.

C. Implement naming conventions or a predefined list of user-selectable values for organization-wide records.

Discussion 0

Correct Answer: C Vote an answer

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Question #53

What is a possible outcome of poor data quality?

A. AI predictions become more focused and less robust.

B. Biases in data can be inadvertently learned and amplified by AI systems.

C. AI models maintain accuracy but have slower response times.

Discussion 0

Correct Answer: B Vote an answer

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Question #54

What is a potential source of bias in training data for AI models?

A. The data is collected in area time from sources systems.

B. The data is skewed toward is particular demographic or source.

C. The data is collected from a diverse range of sources and demographics.

Discussion 0

Correct Answer: B Vote an answer

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Question #55

What is one way to achieve transparency in AI?

A. Communicate AI goals and objectives with those involved prior to all interactions.

B. Allow users to give feedback regarding the inferences the AI makes about them.

C. Establish an ethical and unbiased culture amongst those involved.

Discussion 0

Correct Answer: B Vote an answer

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Question #56

The Cloud technical team is assessing the effectiveness of their AI development processes?
Which established Salesforce Ethical Maturity Model should the team use to guide the development of trusted AI solution?

A. Ethical AI Prediction Maturity Model

B. Ethical AI Process Maturity Model

C. Ethical AI practice Maturity Model

Discussion 0

Correct Answer: B Vote an answer

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