ServiceNow CIS-EM Actual Free Exam Questions & Community Discussion

Exam Code/Number: CIS-EM
Exam Name/Title: Certified Implementation Specialist-Event Management Exam
Certification Provider: ServiceNow
Corresponding Certification: CIS-Event Management

Exam Questions: 118
Updated On: Jun 14, 2026

Question #43

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?

A. The support agent does not have the evt_mgmt_user role.

B. The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

C. The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.

D. The support agent only has the evt_mgmt_admin role.

Discussion 0

Correct Answer: A Vote an answer

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Question #44

What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)

A. Conformity

B. Correctness

C. Completeness

D. Compliance

E. Configuration

F. Conciseness

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #45

Which are recommended best practices for Event Management? (Choose three.)

A. Promote all events to alerts during initial implementation until you fully understand which should be ignored.

B. Filter out events at source rather than in the ServiceNow instance.

C. Base-line "normal-state" events to filter out background noise.

D. Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.

E. Filter out events on ServiceNow Instance for easier consolidation and aggregation.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #46

In Service Operations Workspace, what tool shows relationships between configuration items and alerts with real-time updates and detailed impact paths?

A. Dependency view map

B. CMDB class manager

C. Unified service map

D. CMDB identification and reconciliation engine (IRE)

Discussion 0

Correct Answer: C Vote an answer

Question #47

When creating an alert management rule, where would you specify a workflow to resolve a given condition?

A. From the Actions tab

B. From the Launcher tab

C. In the Related Links section

D. From the Remediation tab

Discussion 0

Correct Answer: D Vote an answer

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Question #48

In order for SNMP trap notifications to appear in ServiceNow as events, what option must be enabled in the required MID server?

A. MID SNMP trap listener

B. SNMP event manager module for MID

C. Event collector MID server extension

D. SNMP agent for MID

Discussion 0

Correct Answer: A Vote an answer

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