ServiceNow CIS-HAM Actual Free Exam Questions & Community Discussion

Exam Code/Number: CIS-HAM
Exam Name/Title: Certified Implementation Specialist - Hardware Asset Management
Certification Provider: ServiceNow
Corresponding Certification: CIS-Hardware Asset Management

Exam Questions: 198
Updated On: Jun 01, 2026

Question #53

Which of an organization's assets are managed using stockrooms?

A. All hardware and software assets

B. Just consumable assets

C. All available stock, consumable or not

D. All disposable assets

Discussion 0

Correct Answer: C Vote an answer

Question #54

During an audit, when is the Expected Assets list populated in the asset audit form?

A. When scanning completes

B. When the nightly scheduled job runs

C. Pre-populated by the asset manager before audit

D. When scanning begins

E. When the asset manager Submits the results

Discussion 0

Correct Answer: D Vote an answer

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Question #55

What information would you track for a configuration item (CI) versus an asset? (Choose two.)

A. Contractual

B. Operational

C. Lifecycle

D. Financial

E. Relationship

Discussion 0

Correct Answer: B,E Vote an answer

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Question #56

The current value of an asset (original cost less the depreciated amount) is known as:

A. Residual value

B. Current balance

C. Cost of ownership

D. Salvage value

Discussion 0

Correct Answer: A Vote an answer

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Question #57

When using the HAM application, what happens when you create a new transfer order line on a transfer order?

A. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom

B. The transfer order line is automatically placed in a state of Ready for fulfilment

C. The asset(s) listed in the transfer order line are automatically readied for shipment

D. A transfer order line task is automatically created to move the transfer order line from one stage to another

E. A transfer order line task is automatically created to validate enough stock exists

Discussion 0

Correct Answer: D Vote an answer

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Question #58

What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

A. Hardware retire order

B. Hardware swap order

C. Hardware bulk stock order

D. Hardware disposal

E. Hardware asset order

F. Hardware deployment

Discussion 0

Correct Answer: D,E,F Vote an answer

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Question #59

Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

A. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not

B. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet

C. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard

D. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard

Discussion 0

Correct Answer: D Vote an answer

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Question #60

What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

A. Increases speed of updates

B. Reduces manual intervention

C. Reduces process cost

D. Reduces field agent training

E. Increases data accuracy

Discussion 0

Correct Answer: B,E Vote an answer

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Question #61

Which of the following are functions of the model category? (Choose two.)

A. Model categories provide the link between configuration management and asset management

B. Model categories determine when to create assets from configuration items (Cls)

C. Model categories group related assets in the Service Catalog

D. Model categories provide the link between procurement management and asset management

E. Model categories group consumables in the Product Catalog

Discussion 0

Correct Answer: A,B Vote an answer

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Question #62

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)

A. Receive one or multiple assets from a purchase order

B. Create multiple assets listed on a contract PDF scan

C. Create a single asset via barcode scan

D. Create a single asset via Name search

Discussion 0

Correct Answer: A,C Vote an answer

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Question #63

What is the purpose of stock rules? (Choose two.)

A. To send notifications when a low quantity threshold is detected in a stockroom

B. To track stock movement between stockrooms

C. To track stock orders from a vendor

D. To send notifications when a stock shipment arrives at a stockroom

E. To automatically transfer assets when a low quantity threshold is detected in a stockroom

Discussion 0

Correct Answer: A,C Vote an answer

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Question #64

Any normalization that has occurred on a model can be reverted by using this feature.

A. Undo Normalization Scheduled Job

B. Normalizations cannot be reverted

C. Revert Normalization UI Action

D. Rollback Normalization Business Rule

Discussion 0

Correct Answer: C Vote an answer

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Question #65

When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:

A. Inventory Catalog

B. Supplier Catalog

C. Vendor Catalog

D. Product Catalog

Discussion 0

Correct Answer: C Vote an answer

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