ServiceNow CIS-HR Exam Details & Actual Exam Questions
- Exam Code/Number: CIS-HR
- Exam Name/Title: Certified Implementation Specialist-Human Resources
- Certification Provider: ServiceNow
- Corresponding Certification: Human Resources Implementation
- Exam Questions: 130
- Updated On: Jul,26 2026
- Certification Level: Professional
ServiceNow Certified Implementation Specialist-Human Resources Exam Questions
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(27 Up Votes)ServiceNow CIS-HR Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources |
| Exam Number: | CIS-HR |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | $450 USD (varies by region/promotions) |
| Real Exam Qty: | 60 |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | Approximately 70% (ServiceNow does not officially publish an exact passing score) |
| Certificate Validity Period: | 3 years |
| Recommended Training: | ServiceNow HR Service Delivery (HRSD) Implementation Course ServiceNow CIS-HR Exam Blueprint |
| Exam Registration: | Now Learning Platform ServiceNow Training & Certification Portal |
| Sample Questions: | ServiceNow CIS-HR Sample Questions |
| Exam Way: | Online proctored or test center (vendor-proctored exam delivery) |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) is strongly recommended; practical HRSD implementation experience is highly beneficial |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security and Data Protection | 20% | - Contextual security for HR cases - HR data security model - Role-based access control - Confidential HR data handling |
| HR System Architecture | 30% | - HR criteria and targeting - HR services and catalog structure - HR Service Delivery architecture - HR data model (HR Case, HR Profile, tables) |
| HR Journeys and Lifecycle Events | 20% | - Onboarding / Offboarding / Transfers - Activity Sets and triggers - Lifecycle event configuration - Journey Designer |
| Core HR Applications and Employee Center | 30% | - Employee Center configuration - HR Dashboards and Reporting - HR Administration - HR Case Management |
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