ServiceNow CIS-ITSM Actual Free Exam Questions & Community Discussion
From a data model perspective which Table is the base class for the configuration management database?
Correct Answer: C
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A new Problem Coordinator accidentally created several problem investigations that need to be deleted.
What role is required to delete a problem record?
What role is required to delete a problem record?
Correct Answer: C
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Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
Choose 2 answers
Correct Answer: B,D
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When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?
Correct Answer: C
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In request fulfillment, approvals may be required before completing a request. A customer is concerned about requests becoming delayed if the approver is absent for an extended period. What can be suggested to alleviate this concern? (Choose 2 options)
Correct Answer: A,D
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Which record type would you use for an Ask a Question form that would generate an Incident?
Correct Answer: D
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Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?
Correct Answer: E
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What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)
Correct Answer: B,C
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Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
Choose 2 answers
Correct Answer: A,C
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In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?
When you click the Re-Analyze button, what state Is set on the problem record?
Correct Answer: A
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What function can a user with only the ITIL role perform in the Major Incident process?
Correct Answer: A
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