ServiceNow CIS-SAM Exam Details & Actual Exam Questions

  • Exam Code/Number: CIS-SAM
  • Exam Name/Title: Certified Implementation Specialist - Software Asset Management Professional Exam
  • Certification Provider: ServiceNow
  • Corresponding Certification: CIS-Software Asset Management
  • Exam Questions: 140
  • Updated On: Jul,23 2026
  • Certification Level: Professional

ServiceNow Certified Implementation Specialist - Software Asset Management Professional Exam Questions

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ServiceNow CIS-SAM Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified Implementation Specialist – Software Asset Management Professional Exam
Exam Number:CIS-SAM
Available Languages:English
Real Exam Qty:Approximately 60
Passing Score:70%
Related Certifications:ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM Fundamentals)
Exam Format:Multiple choice, Proctored online exam
Exam Duration:90 minutes
Certificate Validity Period:24 months
Exam Price:USD 450 (may vary by region)
Recommended Training:ServiceNow Software Asset Management (SAM) Fundamentals Course
Exam Registration:ServiceNow Training and Certification Portal
Sample Questions:ServiceNow CIS-SAM Sample Questions
Exam Way:Online proctored exam via ServiceNow certification platform or authorized testing provider
Pre Condition:ServiceNow Certified System Administrator (CSA) is strongly recommended; IT Asset Management knowledge is recommended.
Official Syllabus URL:https://www.servicenow.com/services/training-and-certification.html

ServiceNow CIS-SAM Exam Syllabus Topics:

SectionObjectives
Discovery and Normalization- Software normalization
  • 1. Identification and reconciliation
    • 2. Software library management
      - Software discovery processes
      • 1. Data sources and ingestion
        • 2. Discovery patterns
          Optimization and Reporting- Reporting and analytics
          • 1. SAM dashboards
            • 2. Compliance reporting
              - Cost optimization
              • 1. License optimization strategies
                • 2. Reharvesting unused licenses
                  Integration and Implementation- Implementation practices
                  • 1. Best practices for deployment
                    • 2. Configuration management
                      - ServiceNow integration
                      • 1. ITAM integration points
                        • 2. Third-party data integration
                          Software Licensing and Compliance- Compliance tracking
                          • 1. Usage vs entitlement comparison
                            • 2. Audit readiness
                              - License management
                              • 1. License types and metrics
                                • 2. Entitlement tracking
                                  Software Asset Management Fundamentals- Core SAM principles
                                  • 1. Optimization principles
                                    • 2. Compliance management
                                      - SAM lifecycle concepts
                                      • 1. Asset lifecycle stages
                                        • 2. Software asset governance basics


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