Salesforce AP-226 Exam Details & Actual Exam Questions
- Exam Code/Number: AP-226
- Exam Name/Title: Contact Center Accredited Professional
- Certification Provider: Salesforce
- Corresponding Certification: Accredited Professional Certification
- Exam Questions: 209
- Updated On: Jul,01 2026
- Certification Level: Accredited Professional
Salesforce Contact Center Accredited Professional Exam Questions
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(23 Up Votes)Salesforce AP-226 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Contact Center Accredited Professional |
| Exam Number: | AP-226 |
| Exam Duration: | 75 minutes |
| Exam Price: | USD 150 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Related Certifications: | Salesforce Service Cloud Accredited Professional Salesforce Omni-Channel Accredited Professional |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | 66% |
| Sample Questions: | Salesforce AP-226 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended experience with Salesforce Service Cloud and contact center operations |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/contact-center-accredited-professional |
Salesforce AP-226 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design | 35% | - Plan agent workspace and user experience - Design self-service and knowledge base integration - Plan voice and digital engagement implementation - Design omni-channel routing and assignment logic |
| Discovery | 20% | - Understand contact center business requirements and goals - Identify success metrics and KPIs - Map customer journeys and interaction channels |
| Build & Configure | 35% | - Configure Service Cloud and Contact Center features - Set up Omni-Channel and routing rules - Configure reporting, dashboards, and analytics - Implement Service Cloud Voice and telephony integration |
| Deploy & Optimize | 10% | - Monitor performance and optimize operations - Plan deployment and change management - Perform testing and validation |
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