Salesforce Service-Cloud-Consultant Exam Details & Actual Exam Questions
- Exam Code/Number: Service-Cloud-Consultant
- Exam Name/Title: Salesforce Certified Service cloud consultant
- Certification Provider: Salesforce
- Corresponding Certification: Salesforce Service Cloud Consultant
- Exam Questions: 292
- Updated On: Oct,09 2026
- Certification Level: Professional
Salesforce Certified Service cloud consultant Exam Questions
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(27 Up Votes)Salesforce Service-Cloud-Consultant Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | CRT-251 |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Exam Price: | $200 USD |
| Exam Format: | Test center (onsite), Multiple select, Proctored online, Multiple choice |
| Certificate Validity Period: | 3 years (maintenance required via Trailhead) |
| Passing Score: | 65% |
| Available Languages: | French, Spanish, Brazilian Portuguese, English, German, Japanese |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Administrator Sales Cloud Consultant Field Service Consultant Salesforce Certified Platform App Builder |
| Recommended Training: | Service Cloud Consultant Trailmix Salesforce Service Cloud Training Modules |
| Exam Registration: | Kryterion Webassessor Exam Scheduling Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
Salesforce Service-Cloud-Consultant Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Cloud Analytics and Reporting | - Key service KPIs and metrics - Reports and dashboards for service performance |
| Service Cloud Solution Design | - Service Cloud feature selection and architecture - Customer service processes and use case design |
| Omni-Channel and Digital Engagement | - Chat, messaging, and digital support channels - Omni-Channel routing configuration |
| Automation and Process | - Entitlements, milestones, and SLAs - Flow and workflow automation for service processes |
| Knowledge Management | - Salesforce Knowledge setup and article lifecycle - Knowledge search and content delivery |
| Integration and Data Management | - Integration with external service systems - Data model considerations for Service Cloud |
| Case Management and Service Console | - Service Console configuration and productivity tools - Case lifecycle and routing strategies |
| Service Cloud Implementation | - CTI (Computer Telephony Integration) concepts - Email-to-Case and Web-to-Case setup |
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