Avaya 3308 Exam Details & Actual Exam Questions
- Exam Code/Number: 3308
- Exam Name/Title: Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
- Certification Provider: Avaya
- Corresponding Certification: ACIS
- Exam Questions: 65
- Updated On: Sep,06 2026
- Certification Level: Specialist / Implementation
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam Questions
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(43 Up Votes)Avaya 3308 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam |
| Exam Number: | 3308 |
| Exam Format: | Multiple-choice |
| Available Languages: | English |
| Real Exam Qty: | 60-65 |
| Exam Duration: | 90 minutes |
| Exam Price: | $125–$150 USD (varies by region/provider) |
| Passing Score: | Not publicly disclosed (typically 65%-68%) |
| Related Certifications: | 3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Contact Recording & Quality Monitoring R12 Implementation Training Official Avaya Documentation |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | Avaya 3308 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with Avaya Contact Recording and Quality Monitoring solutions |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3308 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Quality Monitoring Configuration | 25% | - QM architecture and dependencies - Agent screen capture and synchronization - Permissions and role management - Evaluation forms and scoring setup |
| System Administration & Maintenance | 25% | - Backup and restore procedures - Software updates and upgrades - Performance monitoring and optimization - Security and access control |
| Contact Recording Implementation | 30% | - Server installation and configuration - Recording policies and storage configuration - Architecture and components - Database setup and integration |
| Troubleshooting & Integration | 20% | - Log analysis and resolution methods - Integration with Avaya Aura/Contact Center - Common installation and configuration issues - Recording and playback problems |
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