Cisco 500-440 Exam Details & Actual Exam Questions
- Exam Code/Number: 500-440
- Exam Name/Title: Designing Cisco Unified Contact Center Enterprise
- Certification Provider: Cisco
- Corresponding Certification: Cisco Unified Contact Center Enterprise Specialist
- Exam Questions: 88
- Updated On: Sep,07 2026
- Certification Level: Specialist
Cisco Designing Cisco Unified Contact Center Enterprise Exam Questions
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(36 Up Votes)Cisco 500-440 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Designing Cisco Unified Contact Center Enterprise (UCCED) |
| Exam Number: | 500-440 |
| Exam Price: | USD 300 |
| Available Languages: | English |
| Real Exam Qty: | 65-75 |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Cisco Contact Center Enterprise Implementation Specialist CCIE Collaboration CCNP Collaboration |
| Exam Duration: | 75 minutes |
| Passing Score: | Variable (750-850 / 1000 scale) |
| Exam Format: | Multiple Choice Single Answer, Multiple Choice Multiple Answer |
| Recommended Training: | Administering Cisco Unified Contact Center Enterprise Parts 1 & 2 Deploying Cisco Unified Contact Center Enterprise (DUCCE) |
| Exam Registration: | Cisco Official Exam Page Pearson VUE Registration |
| Sample Questions: | Cisco 500-440 Sample Questions |
| Exam Way: | Online proctored or onsite testing at Pearson VUE centers |
| Pre Condition: | No formal prerequisites; recommended to have knowledge of Cisco Collaboration solutions and contact center concepts |
| Official Syllabus URL: | https://learningnetwork.cisco.com/s/exam/500-440 |
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sizing and Scalability | 12% | - Agent and call volume sizing - Component capacity planning - Growth and scalability planning |
| Virtualization Environment | 8% | - VMware requirements and guidelines - Resource allocation and best practices - Supported virtualization platforms |
| Network Design Considerations | 20% | - Bandwidth and QoS requirements - Latency, jitter, and packet loss thresholds - Security and firewall topology |
| Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - High availability and redundancy - Architecture and deployment models - Core components and functionality |
| Design Considerations for Cisco Unified Communications Manager | 15% | - Integration with Unified CCE - Media resource planning - Trunking and dial plan design |
| Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Cisco Unified CVP and IVR design - Cisco Finesse desktop design - Unified ICM design and routing logic - Unified Intelligence Center reporting design |
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