Cisco 500-440 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 500-440
Exam Name/Title: Designing Cisco Unified Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: Cisco Unified Contact Center Enterprise Specialist

Exam Questions: 88
Updated On: May 31, 2026

Question #1

In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?

A. after a supervisor has selected a talking agent for monitoring

B. after a supervisor has barged into a call

C. after a supervisor has started monitoring a call

D. after a supervisor has conferenced into a call

E. after a supervisor has transferred the call

Discussion 0

Correct Answer: B Vote an answer

Question #2

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

A. replaces header script

B. normalization script

C. transformation script

D. association script

Discussion 0

Correct Answer: B Vote an answer

Question #3

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

A. The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.

B. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.

C. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.

D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.

E. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.

Discussion 0

Correct Answer: A,D,E Vote an answer

Question #4

Refer to the exhibit. Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?

A. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.

B. Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.

C. Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.

D. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.

Discussion 0

Correct Answer: D Vote an answer

Question #5

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A. Real-Time Monitoring

B. configuration requests

C. skill group data

D. routing and DMP control traffic

Discussion 0

Correct Answer: D Vote an answer

Question #6

With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?

A. 15

B. 100

C. 20

D. 50

Discussion 0

Correct Answer: D Vote an answer

Question #7

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

A. number of calls handled by the agents associated with that queue

B. number of agents assigned to the queue who are on outbound calls

C. number of agents assigned to the other queues

D. number of agents assigned to the queue who are on internal consult calls

E. number of agents assigned to the queue who are on inbound calls

Discussion 0

Correct Answer: D Vote an answer

Question #8

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

A. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

C. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway

D. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Discussion 0

Correct Answer: A Vote an answer

Question #9

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

A. PSTN gateway trunks

B. IVR ports

C. reporting ports

D. agents

E. estimated wait

Discussion 0

Correct Answer: A,B Vote an answer

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