Cisco 500-440 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 500-440
Exam Name/Title: Designing Cisco Unified Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: Cisco Unified Contact Center Enterprise Specialist

Exam Questions: 88
Updated On: Jun 09, 2026

Question #10

Which three WAN/MAN configurations are valid in the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model? (Choose three.)

A. A highly available visible network WAN/MAN/DWDM and a dedicated private network WAN.

B. A highly available DWDM/CWDM network shared by the visible and private networks with a sub-500 ms convergence time.

C. A highly available MPLS WAN shared by the visible and private networks with a 2 second convergence time.

D. A highly available MPLS WAN shared by the visible and private networks where the private network is pinned to a single path and the visible network aligned to an alternate path failing to the private network path as redundant link with QoS and bandwidth provisioning.

E. A highly available DWDM/CWDM network shared by the visible and private networks with 1500 ms convergence time.

F. All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #11

Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?

A. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.

B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four-each outbound port is equivalent to four agents on the peripheral gateway.

C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33-each outbound port is equivalent to 1.33 agents on the peripheral gateway.

D. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15-each outbound port is equivalent to 15 agents on the peripheral gateway.

Discussion 0

Correct Answer: C Vote an answer

Question #12

Which two functional limitations are Whisper Announcements subject to? (Choose two.)

A. CVP Transfers do not support Whisper Announcements.

B. Whisper Announcements do not support Silent Monitoring.

C. Whisper Announcements are not supported in a Mobile Agent deployment

D. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.

E. Announcements do not play when the router selects the agent through a label node.

Discussion 0

Correct Answer: D,E Vote an answer

Question #13

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

A. desktop for third-party ACD

B. advanced call control (consultation, transfer after consult, conference after consult)

C. agent historical reports

D. basic call control (answer, hold, retrieve, end, and make call)

E. ready and login reason codes

F. phonebooks and workflows

Discussion 0

Correct Answer: B,D,F Vote an answer

Question #14

The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service.
Which three applications does the Tomcat service contain? (Choose three.)

A. Finesse administration application

B. Finesse VXML applications

C. Finesse REST API

D. Finesse HTTP server

E. Finesse CTI Object application

F. Finesse desktop application

Discussion 0

Correct Answer: A,C,F Vote an answer

Question #15

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

A. string or integer

B. Boolean or proficiency

C. Boolean or integer

D. proficiency or array

Discussion 0

Correct Answer: B Vote an answer

Question #16

In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains.
Which two requirements must be met for the pair to work properly? (Choose two.)

A. All Cisco Finesse clients should connect to the server with IP address.

B. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.

C. Primary and secondary Cisco Finesse servers should only communicate with IP address.

D. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.

E. All Cisco Finesse clients should be local to the Cisco Finesse servers.

Discussion 0

Correct Answer: B,D Vote an answer

Question #17

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

A. This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey.

B. For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call.

C. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

D. For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call.

E. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

F. The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the Post Call Survey context.

Discussion 0

Correct Answer: D,E,F Vote an answer

Question #18

Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

A. load balancing outbound calls

B. secure communication using flow around mode

C. record calls by forking the media

D. Silent Monitor inbound voice calls

E. normalize SIP messages using SIP profiles

Discussion 0

Correct Answer: A,E Vote an answer

Download Free Cisco 500-440 Demo

Simply submit your e-mail address below to get started with our free demo of your Cisco 500-440 exam.