EXIN ITILFND Exam Details & Actual Exam Questions

EXIN ITIL - Foundation Exam Questions

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Certification Vendor:	EXIN / PeopleCert (ITIL accreditation)
Exam Name:	ITIL 4 Foundation Examination
Exam Number:	ITILFND (commonly ITIL4 Foundation / EX0-... depending on provider)
Certificate Validity Period:	Indefinite (Foundation certificate does not expire under ITIL 4 scheme)
Exam Duration:	60 minutes
Exam Price:	Varies by region (typically ~USD 200–350 equivalent)
Real Exam Qty:	40
Passing Score:	65% (26 out of 40 questions)
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Specialist ITIL 4 Practice Manager
Exam Format:	Multiple choice, Closed book, Single-answer and multiple-choice questions
Available Languages:	English, German, French, Spanish, Japanese, Portuguese, Chinese (Simplified)
Sample Questions:	EXIN ITILFND Sample Questions
Exam Way:	Online proctored or onsite test center (depending on provider such as EXIN or PeopleCert)
Pre Condition:	No formal prerequisites required. Basic understanding of IT service management is recommended.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-187

Section	Objectives
Topic 1: Key Concepts of Service Management	- Service relationships and value co-creation - Value, outcomes, costs, and risks
Topic 2: ITIL Guiding Principles	- Optimize and automate - Collaborate and promote visibility - Progress iteratively with feedback - Keep it simple and practical - Think and work holistically - Start where you are - Focus on value
Topic 3: Four Dimensions of Service Management	- Partners and suppliers - Information and technology - Organizations and people - Value streams and processes
Topic 4: ITIL Service Value System (SVS)	- Service Value Chain activities - Opportunity, demand, and value - Governance - Guiding principles integration
Topic 5: ITIL Management Practices (Overview)	- Technical management practices (e.g., Deployment Management) - Service management practices (e.g., Incident Management, Service Desk) - General management practices (e.g., Continual Improvement, Change Control)