EXIN ITILFND Actual Free Exam Questions & Community Discussion

Exam Code/Number: ITILFND
Exam Name/Title: ITIL - Foundation
Certification Provider: EXIN
Corresponding Certification: EXIN ITIL

Exam Questions: 325
Updated On: Sep 28, 2026

Question #1

Which of the following is an example of proactive problem management?

A. Suspicion or detection of a cause of one or more incidents by the service desk

B. Trending of historical incident records to identify one or more underlying causes

C. Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

D. Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist

Discussion 0

Correct Answer: D Vote an answer

Question #2

Which two elements of financial management for IT services are mandatory?

A. Costing and charging

B. Accounting and charging

C. Budgeting and charging

D. Budgeting and accounting

Discussion 0

Correct Answer: D Vote an answer

Question #3

What BEST describes the value of service transition to the business?

A. It supports the creation of a catalogue of services

B. It provides quick and effective access to standard services

C. It leads to gradual and continual improvement in service quality

D. It results in higher volumes of successful change

Discussion 0

Correct Answer: D Vote an answer

Question #4

Which of the following BEST describes service strategies' value to the business?

A. Reduction in the duration and frequency of service outages

B. Allows higher volumes of successful change

C. Reduction in unplanned costs through optimized handling of service outages

D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Discussion 0

Correct Answer: D Vote an answer

Question #5

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A. Service operation

B. Continual service improvement

C. Service strategy

D. Service transition

Discussion 0

Correct Answer: B Vote an answer

Question #6

Which statement about the service portfolio is TRUE?

A. It allows the organization unlimited resources when planning for new service deployments

B. The service portfolio includes all services except those managed by third parties

C. It represents all resources presently engaged or being released in various stages of the service lifecycle

D. It is an integral part of the service catalogue

Discussion 0

Correct Answer: C Vote an answer

Question #7

Which one of the following is NOT a characteristic of a process?

A. It responds to specific events

B. It structures an organization

C. It is measurable

D. It delivers specific results

Discussion 0

Correct Answer: B Vote an answer

Question #8

What service could include a differentiation as an "excitement factor"?

A. A core service

B. An enhancing service

C. A packaged service

D. An enabling service

Discussion 0

Correct Answer: B Vote an answer

Question #9

Where are the details of core and enhancing service provided?

A. The configuration management system.

B. The service catalogue.

C. The definitive media library.

D. The service portfolio.

Discussion 0

Correct Answer: D Vote an answer

Question #10

Which of the following is an enabler of best practice?

A. Technology

B. Academic research

C. Internal experience

D. Standards

Discussion 0

Correct Answer: A Vote an answer

Question #11

How are groups, teams, departments and divisions classified?

A. Technicians

B. Functions

C. Roles

D. Processes

Discussion 0

Correct Answer: B Vote an answer

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