HDI QQ0-301 Exam Details & Actual Exam Questions
- Exam Code/Number: QQ0-301
- Exam Name/Title: HDI Service Desk Manager (SDM)
- Certification Provider: HDI
- Corresponding Certification: HDI World wide Certification
- Exam Questions: 198
- Updated On: Aug,31 2026
- Certification Level: Professional
HDI Service Desk Manager (SDM) Exam Questions
View QQ0-301 actual exam questions, answers and explanations for free.
94% student found the test questions almost same
All the information you need to pass HDI Service Desk Manager (SDM) QQ0-301 exam and free practice exam verified by EduDump exam experts.
Said the test questions were almost same
Passed the exams with the material
Found the study quides effective and helpful
(33 Up Votes)HDI QQ0-301 Exam Overview:
| Certification Vendor: | HDI |
|---|---|
| Exam Name: | HDI Service Desk Manager (SDM) Certification Exam |
| Exam Number: | QQ0-301 |
| Real Exam Qty: | 65 |
| Related Certifications: | HDI Support Center Analyst HDI KCS Foundation HDI Support Center Team Lead |
| Available Languages: | German, English, Spanish, Portuguese, French |
| Certificate Validity Period: | 3 years |
| Exam Price: | $249 USD |
| Passing Score: | 80% |
| Exam Duration: | 75 minutes |
| Exam Format: | Multiple Choice |
| Recommended Training: | HDI Service Desk Manager Training Course |
| Exam Registration: | HDI Official Registration |
| Sample Questions: | HDI QQ0-301 Sample Questions |
| Exam Way: | Online proctored or onsite via authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 2+ years of service desk/IT support experience |
| Official Syllabus URL: | https://www.thinkhdi.com/certification/professional/service-desk-manager |
HDI QQ0-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: People & Team Management | 25% | - Motivation & retention - Training & development - Performance management & coaching - Staffing & workforce planning |
| Topic 2: Service Delivery & Processes | 25% | - Service level management & SLAs - Problem & change management - Knowledge management - Incident & request management |
| Topic 3: Operations & Technology | 20% | - Process automation & self-service - Tool & technology selection - Vendor & contract management - Capacity & resource planning |
| Topic 4: Service Desk Strategy & Alignment | 20% | - Business alignment & objectives - Service desk vision & mission - Governance & compliance |
| Topic 5: Metrics & Continuous Improvement | 10% | - Customer satisfaction & feedback - KPIs & performance reporting - Process improvement methodologies |
0
0
0
10