ITIL ITIL-DSV Exam Details & Actual Exam Questions
- Exam Code/Number: ITIL-DSV
- Exam Name/Title: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
- Certification Provider: ITIL
- Corresponding Certification: ITIL 4 Managing Professional
- Exam Questions: 82
- Updated On: Jul,15 2026
- Certification Level: Specialist
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Exam Questions
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(25 Up Votes)ITIL ITIL-DSV Exam Overview:
| Certification Vendor: | AXELOS |
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Number: | ITIL-DSV |
| Available Languages: | English, Japanese, German, Spanish, French, Italian, Portuguese, Simplified Chinese |
| Exam Price: | USD 295 |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice (Single Answer), Multiple Choice (Multiple Answers) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime (subject to CPD requirements) |
| Exam Duration: | 130 minutes |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional (MP) ITIL 4 Strategic Leader (SL) |
| Sample Questions: | ITIL ITIL-DSV Sample Questions |
| Exam Way: | Online proctored or at authorized testing centers (Pearson VUE) |
| Pre Condition: | ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value |
ITIL ITIL-DSV Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Experience (CX) | 13% | - CX metrics and key performance indicators (KPIs) - Customer experience culture - Customer experience design principles |
| Knowing How to Generate Value | 13% | - Service consumption and usage - Non-use value - Risk and cost considerations |
| Building Stakeholder Relationships | 9% | - Relationship lifecycle - Supplier and partner relationships - Stakeholder communication |
| Ensuring Appropriate Access | 13% | - Barriers to access - Equity of service provision - Service accessibility |
| Measuring and Monitoring Value | 13% | - Service pricing and charging models - Customer satisfaction measurement - Value measurement methods |
| Customer Journey Mapping | 13% | - Mapping the customer journey - Purpose and value of customer journey mapping - Touchpoints and channels |
| Realizing Value Throughout the Journey | 13% | - Onboarding and offboarding - Value tracking - Service readiness and availability |
| Customer Value | 13% | - Value propositions - Customer value dimensions - Value co-creation concepts |
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