ITIL ITIL-DSV Actual Free Exam Questions & Community Discussion
Which statement about the reporting of service outcomes and performance is CORRECT?
Correct Answer: D
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An organization just added a voice assistant on its vacuum cleaners.
The marketing team is preparing the launch of the appliance. What is the correct approach they should consider?
The marketing team is preparing the launch of the appliance. What is the correct approach they should consider?
Correct Answer: D
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Which of the following is an advantage of a user community?
Correct Answer: D
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A service provider is losing its customers at a rapid pace. The Service Manager wants to understand the reason and asks to draw out the customer journey for this. Why is this a good idea?
Correct Answer: C
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An organization is negotiating and agreeing the service levels for a social media site.
Which is an example of a measure of utility that should be included in the service level agreement?
Which is an example of a measure of utility that should be included in the service level agreement?
Correct Answer: C
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An organization finds value in moving to a 'platform as a service' solution. The organization understands that it is crucial to optimize its own way of working to make this a success. What is this an example of?
Correct Answer: A
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A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?
Correct Answer: D
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An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded.
You are responsible to manage the supplier. How will you engage with the cabling provider?
You are responsible to manage the supplier. How will you engage with the cabling provider?
Correct Answer: A
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Which TWO are possible checks for ensuring user entitlement before access to a service is provided?
1. Performing annual identity checks for all users
2. Confirming user identity when users contact the service desk team for support
3. Ensuring users receive training for services that require certification
4. Performing security checks when necessary to prove user identity
1. Performing annual identity checks for all users
2. Confirming user identity when users contact the service desk team for support
3. Ensuring users receive training for services that require certification
4. Performing security checks when necessary to prove user identity
Correct Answer: A
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