Microsoft MB-910 Exam Details & Actual Exam Questions

  • Exam Code/Number: MB-910
  • Exam Name/Title: Microsoft Dynamics 365 Fundamentals (CRM)
  • Certification Provider: Microsoft
  • Corresponding Certification: Microsoft Dynamics 365 Fundamentals
  • Exam Questions: 161
  • Updated On: Sep,03 2026
  • Certification Level: Fundamentals

Microsoft Dynamics 365 Fundamentals (CRM) Exam Questions

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Microsoft MB-910 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Fundamentals (CRM)
Exam Number:MB-910
Available Languages:Spanish, English, Korean, Japanese, German, Portuguese (Brazil), Chinese (Simplified), Italian, French
Exam Format:Multiple response, Multiple choice, Drag and drop, Case study
Passing Score:700 (out of 1000)
Related Certifications:Microsoft Power Platform Fundamentals (PL-900)
Microsoft Dynamics 365 Fundamentals (ERP)
Exam Duration:60 minutes
Exam Price:USD 99 (may vary by region)
Certificate Validity Period:Does not expire, but subject to Microsoft certification renewal policies (annual renewal assessment may apply)
Real Exam Qty:40–60
Recommended Training:Dynamics 365 Fundamentals (CRM) Certification Prep
Microsoft Learn - MB-910 Learning Path
Exam Registration:Microsoft Certification Exam Registration
Pearson VUE Microsoft Exams
Sample Questions:Microsoft MB-910 Sample Questions
Exam Way:Online proctored or in-person at authorized test centers (Pearson VUE)
Pre Condition:No prerequisites required
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-910/

Microsoft MB-910 Exam Syllabus Topics:

SectionObjectives
Topic 1: Describe Dynamics 365 Sales capabilities- Sales lifecycle and core features
  • 1. Accounts and contacts management
    • 2. Sales reporting and dashboards
      • 3. Leads and opportunities management
        Topic 2: Describe Dynamics 365 Customer Service capabilities- Customer support features
        • 1. Omnichannel engagement basics
          • 2. Knowledge base usage
            • 3. Case management
              Topic 3: Describe Dynamics 365 Marketing capabilities- Marketing automation fundamentals
              • 1. Segmentation and targeting
                • 2. Customer journey concepts
                  • 3. Email marketing basics
                    Topic 4: Describe Dynamics 365 customer engagement apps- Overview of Dynamics 365 CRM applications
                    • 1. Sales capabilities overview
                      • 2. Customer Service capabilities overview
                        • 3. Marketing capabilities overview


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