Oracle 1z1-562 Exam Details & Actual Exam Questions
- Exam Code/Number: 1z1-562
- Exam Name/Title: Oracle Utilities Customer Care and Billing 2 Essentials
- Certification Provider: Oracle
- Corresponding Certification: OPN Certified Specialist
- Exam Questions: 77
- Updated On: Jul,13 2026
- Certification Level: Specialist
Oracle Utilities Customer Care and Billing 2 Essentials Exam Questions
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(21 Up Votes)Oracle 1z1-562 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Utilities Customer Care and Billing 2 Essentials |
| Exam Number: | 1Z0-562 |
| Exam Price: | USD 245 |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Certificate Validity Period: | Valid for life (no expiration per Oracle policy) |
| Real Exam Qty: | 70 |
| Passing Score: | 64% |
| Sample Questions: | Oracle 1z1-562 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; Oracle recommends implementation experience with Oracle Utilities Customer Care and Billing |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-care-and-billing-2-essentials/trackp_1797 |
Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scripts & Automation | 15% | - Configure BPA scripts - Implement service scripts |
| Topic 2: Business Objects & Framework | 20% | - Configure business rules and bundling - Understand business object elements and lifecycle - Use Oracle Utilities Application Framework |
| Topic 3: Billing, Payments & Adjustments | 20% | - Configure adjustments and payment plans - Manage billing processes - Process payments and overpayments |
| Topic 4: Customer & Account Management | 15% | - Define customer account structure - Maintain customer information |
| Topic 5: User Interface & Navigation | 15% | - Use Control Central and help documentation - Navigate Oracle Utilities CCB interface |
| Topic 6: Collections & Field Activities | 15% | - Manage overdue debt and collections - Maintain service cycles and routes - Upload and manage field activities |
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