SAP C-C4H51-2405 Exam Details & Actual Exam Questions
- Exam Code/Number: C-C4H51-2405
- Exam Name/Title: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
- Certification Provider: SAP
- Corresponding Certification: SAP Certified Associate
- Exam Questions: 82
- Updated On: Jul,16 2026
- Certification Level: Associate
SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Questions
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(19 Up Votes)SAP C-C4H51-2405 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud |
| Exam Number: | C_C4H51_2405 |
| Passing Score: | 68% |
| Certificate Validity Period: | Until the current certification version remains active in the SAP Certification program |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Exam Price: | USD $218 |
| Exam Duration: | 180 minutes |
| Sample Questions: | SAP C-C4H51-2405 Sample Questions |
| Exam Way: | Online proctored exam through SAP Certification in the Cloud or authorized SAP testing delivery platform. |
| Pre Condition: | No mandatory prerequisite exam. SAP recommends hands-on experience and completion of relevant SAP Service Cloud learning journeys and training courses. |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-implementation-consultant-sap-service-cloud |
SAP C-C4H51-2405 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case Management | 11% - 20% | - Case Routing - Case Templates - Case Escalation - Case Processing |
| Topic 2: Integration | 10% or less | - SAP ERP Integration - SAP S/4HANA Integration - Third-Party System Connectivity |
| Topic 3: Master Data Management | 10% or less | - Installed Base - Products - Business Partners |
| Topic 4: Implementation and Configuration | 11% - 20% | - Fine-Tuning Activities - User and Authorization Management - Business Configuration - Organizational Structure Setup |
| Topic 5: Reporting and Analytics | 10% or less | - Dashboard Configuration - Standard Reports - Custom Reports |
| Topic 6: Knowledge Management | 10% or less | - Knowledge Base Structure - Article Approval and Publishing - Knowledge Articles |
| Topic 7: Service Elements | 11% - 20% | - Service Levels - Response Profiles - Service Categories - Task Management |
| Topic 8: Communication Channels | 11% - 20% | - Inbound and Outbound Communication - Live Chat - Social Media Integration - Email Channel Integration |
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