SAP C-C4H51-2405 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C-C4H51-2405
Exam Name/Title: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Certification Provider: SAP
Corresponding Certification: SAP Certified Associate

Exam Questions: 82
Updated On: Oct 12, 2026

Question #1

What do you need to create accounts?
Note: There are 2 correct answers to this question.

A. Business role

B. Assignment to an organizational unit

C. Access rights

D. User ID

Discussion 0

Correct Answer: B,C Vote an answer

Question #2

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

A. Existing reports can be reused.

B. Offline access is available.

C. Data can be accessed in real time.

D. Security issues with mashups outside of the corporate network are rare.

Discussion 0

Correct Answer: A,C Vote an answer

Question #3

What do you have to consider when you are using the Data Workbench?

A. Using the Data Workbench requires the activation of a scoping item.

B. Using the Data Workbench requires an additional license.

C. Templates are used to update existing data records.

D. Additional configuration needs to be defined in the fine-tuning area.

Discussion 0

Correct Answer: A,B Vote an answer

Question #4

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

A. Operating hours

B. Maintenance plan

C. Service contract

D. Working calendar

Discussion 0

Correct Answer: A,D Vote an answer

Question #5

Which of the following describes how permissions work in SAP Service Cloud?

A. Unrestricted access rights override any restrictions you have defined.

B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

C. Restricted access rights override any unrestricted access you have defined.

D. You can decide if the access rights should override any defined restrictions for each view.

Discussion 0

Correct Answer: A Vote an answer

Question #6

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

A. Activate the Messaging Service communication channel

B. Maintain an email address

C. Activate the scoping item Function Locations

D. Activate the scoping item "Do you want to support email channels for corporate accounts?"

Discussion 0

Correct Answer: A,D Vote an answer

Question #7

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

A. Registered products

B. Installed bases

C. Contacts

D. Service contracts

Discussion 0

Correct Answer: B,D Vote an answer

Question #8

What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.

A. You'll need to cleanse the legacy data.

B. The migration run requires an approval from SAP Cloud Support.

C. You'll need to create an initial file based on predefined fields.

D. Data can be loaded or changed only once.

Discussion 0

Correct Answer: A,C Vote an answer

Question #9

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

A. SLAs are not activated in project scoping.

B. The determination rules have been configured, but not activated.

C. SLAS are not configured in fine-tuning.

D. A workflow rule was not scheduled to trigger the determination.

Discussion 0

Correct Answer: A,B Vote an answer

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