SAP C-C4H510-04 Exam Details & Actual Exam Questions
- Exam Code/Number: C-C4H510-04
- Exam Name/Title: SAP Certified Application Associate - SAP Service Cloud 2011
- Certification Provider: SAP
- Corresponding Certification: SAP Certified Application Associate
- Exam Questions: 112
- Updated On: Jul,21 2026
- Certification Level: Associate
SAP Certified Application Associate - SAP Service Cloud 2011 Exam Questions
View C-C4H510-04 actual exam questions, answers and explanations for free.
92% student found the test questions almost same
All the information you need to pass SAP Certified Application Associate - SAP Service Cloud 2011 C-C4H510-04 exam and free practice exam verified by EduDump exam experts.
Said the test questions were almost same
Passed the exams with the material
Found the study quides effective and helpful
(20 Up Votes)SAP C-C4H510-04 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Number: | C_C4H510_04 |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Customer Experience Solutions |
| Exam Duration: | 180 minutes |
| Passing Score: | Approximately 65% |
| Certificate Validity Period: | Typically 1–2 years depending on SAP certification policy |
| Real Exam Qty: | 80 questions (typical range 80–90) |
| Exam Price: | USD 500–600 (varies by region) |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | SAP Service Cloud 2011 Training SAP Customer Experience Learning Journeys |
| Exam Registration: | SAP Learning Hub SAP Certification Hub |
| Sample Questions: | SAP C-C4H510-04 Sample Questions |
| Exam Way: | Online proctored or test center (SAP Certification Hub / Pearson VUE depending on region) |
| Pre Condition: | No formal prerequisites required, but SAP recommends basic knowledge of SAP Customer Experience solutions and business process understanding. |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Configuration | - Organizational structure setup - Business roles and work centers - Basic system settings and adaptation |
| Topic 2: SAP Service Cloud Overview | - Architecture and positioning within SAP Customer Experience suite - Key features and capabilities |
| Topic 3: Master Data Management | - Product and service data - Account and contact management - Data replication and integration basics |
| Topic 4: Service Processes | - Ticket handling and service requests - Case management lifecycle - Escalation and SLA management |
| Topic 5: Integration and Extensibility | - APIs and communication arrangements - Integration with SAP ERP and SAP S/4HANA - UI adaptation and extensibility tools |
| Topic 6: Analytics and Reporting | - Standard reporting tools - Dashboards and KPIs |
0
0
0
10