SAP C_C4H510_01 Exam Details & Actual Exam Questions

  • Exam Code/Number: C_C4H510_01
  • Exam Name/Title: SAP Certified Application Associate - SAP Service Cloud 1911
  • Certification Provider: SAP
  • Corresponding Certification: SAP Certified Application Associate
  • Exam Questions: 120
  • Updated On: Sep,08 2026
  • Certification Level: Associate

SAP Certified Application Associate - SAP Service Cloud 1911 Exam Questions

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SAP C_C4H510_01 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - SAP Service Cloud 1911
Exam Number:C_C4H510_01
Available Languages:English
Exam Price:USD 550
Exam Duration:180 minutes
Real Exam Qty:80
Passing Score:64%
Related Certifications:SAP Certified Development Associate - SAP Cloud for Customer 1911
SAP Certified Application Associate - SAP Sales Cloud 1911
Certificate Validity Period:Generally valid until the underlying SAP product version is retired
Exam Format:Multiple Choice, Multiple Response
Sample Questions:SAP C_C4H510_01 Sample Questions
Exam Way:SAP Certification Hub online proctored exam or authorized SAP testing center.
Pre Condition:No mandatory prerequisite. SAP recommends hands-on experience with SAP Service Cloud and completion of relevant SAP training courses.
Official Syllabus URL:https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/

SAP C_C4H510_01 Exam Syllabus Topics:

SectionWeightObjectives
Communication Channels and Utilities8% - 12%- Customer Communication
  • 1. CTI Integration
  • 2. Channel Configuration
  • 3. Email Integration
User Management8% - 12%- Users and Authorizations
  • 1. Work Center Assignment
  • 2. Business Roles
  • 3. Employee and User Maintenance
Service Cloud Integration< 8%- Integration Scenarios
  • 1. SAP CRM Integration
  • 2. Middleware Concepts
  • 3. SAP ERP Integration
Knowledge Base8% - 12%- Knowledge Management
  • 1. Knowledge Search
  • 2. Knowledge Articles
  • 3. Knowledge Base Configuration
Workflow and Approval Processes< 8%- Business Process Automation
  • 1. Approval Processes
  • 2. Workflow Rules
Analytics and Reporting8% - 12%- Reporting
  • 1. Custom Reports
  • 2. Standard Reports
  • 3. Dashboards
Master Data Management8% - 12%- Business Partner Data
  • 1. Accounts
  • 2. Installed Base
  • 3. Contacts
Service Elements8% - 12%- Core Service Capabilities
  • 1. Service Levels
  • 2. Escalations
  • 3. Entitlements
  • 4. Categories
Service Objects12% - 18%- Service Requests and Tickets
  • 1. Installed Base and Registered Products
  • 2. Ticket Processing
  • 3. Service Request Management
Business Configuration12% - 18%- Implementation and Fine-Tuning
  • 1. Scoping
  • 2. Organizational Structure
  • 3. Fine-Tuning Activities


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