Pass Your Exam Easily! PC-BA-FBA-20 Real Question Answers Updated on Aug 11, 2026
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BCS Foundation Certificate in Business Analysis V4.0 Exam is a one-hour multiple-choice exam that consists of 40 questions. PC-BA-FBA-20 exam tests the candidates' knowledge and understanding of the principles and practices of business analysis. PC-BA-FBA-20 exam is conducted online, and the results are available immediately after the completion of the exam. Successful candidates are awarded a certificate that demonstrates their understanding of the fundamentals of business analysis.
NEW QUESTION # 16
What is the PRIMARY purpose of a benefits plan?
- A. It is published to shareholders to show that their investment made will result in tangible benefits for the organisation.
- B. It provides a firm basis for tracking the business benefits and managing their realisation.
- C. It quantifies intangible benefits that could not be quantified when the business case was presented.
- D. It provides a firm basis for tracking the benefits of making changes to requirements.
Answer: B
Explanation:
A benefits plan outlines how the anticipated benefits of a project or change initiative will be achieved, tracked, and managed. Its primary purpose is to ensure that benefits are realized as planned.
Key Considerations:
Tracking Changes to Requirements: A benefits plan focuses on benefits realization, not changes to requirements.
Quantifying Intangible Benefits: While intangible benefits may be included, the primary focus is on managing all benefits, tangible and intangible.
Tracking and Managing Benefits Realisation: The benefits plan provides a structured approach to monitor progress and ensure benefits are delivered.
Publishing to Shareholders: While stakeholders may review the plan, its primary purpose is internal management, not external communication.
Evaluation of Each Option:
A . It provides a firm basis for tracking the benefits of making changes to requirements:
The benefits plan focuses on overall benefits realization, not specifically on changes to requirements.
Conclusion: This is not correct .
B . It quantifies intangible benefits that could not be quantified when the business case was presented:
While intangible benefits may be included, this is not the primary purpose of the plan.
Conclusion: This is not correct .
C . It provides a firm basis for tracking the business benefits and managing their realisation:
This accurately describes the primary purpose of a benefits plan.
Conclusion: This is correct .
D . It is published to shareholders to show that their investment made will result in tangible benefits for the organisation:
The benefits plan is primarily for internal use, not external reporting.
Conclusion: This is not correct .
Final Recommendation:
The primary purpose of a benefits plan is:
C . It provides a firm basis for tracking the business benefits and managing their realisation.
NEW QUESTION # 17
Which of the following BEST describes the cause of a bottleneck in a business process?
- A. A mismatch between the capacities of related process steps
- B. A step where one actor passes the process to another actor.
- C. An unnecessary step or steps in a sequence of process steps.
- D. A number of related steps that are carried out by different actors.
Answer: A
NEW QUESTION # 18
What does vertical traceability trace?
- A. Where a requirement originated
- B. The development and implementation of the requirement
- C. The requirement in the requirements hierarchy
- D. The requirement from inception to delivery
Answer: C
Explanation:
Traceability links requirements to other project artefacts. There are two main types: horizontal and vertical. Horizontal traceability (Option A) links a requirement forward to its design, code, and test cases, and backward to its source (Option D), tracing its lifecycle from inception to delivery. Vertical traceability concerns tracing a requirement up or down the requirements hierarchy (C). This ensures that lower-level requirements (e.g., functional) are aligned with and fully support the higher-level business objectives, policies, and strategy. For example, it traces a solution requirement up to the business requirement it satisfies, validating that every low-level detail is necessary and justified by a high-level business need.
(Reference: BCS Requirements Engineering - Requirements Traceability)
NEW QUESTION # 19
Which of the following statements about outsourcing of systems development is correct?
- A. It has eliminated the need for effective contract management between the customer and the supplier of the outsourcing.
- B. It has been a significant catalyst in organisations for the development of a business analysis function.
- C. It has meant that the programming of solutions is usually undertaken in countries where labour costs are high.
- D. It has meant that it is no longer necessary for analysts to define rigorous, accurate and complete user requirements.
Answer: B
NEW QUESTION # 20
An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system.
What investigation technique is the analyst using?
- A. Activity sampling.
- B. Protocol analysis.
- C. Structured observation
- D. Document analysis
Answer: D
NEW QUESTION # 21
The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.
Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?
- A. The number of customers who make use of their in-room mini bar
- B. The number of customers who complain.
- C. The percentage of customers who return
- D. The percentage of customers who join the hotel loyalty scheme
- E. The percentage of customers who use the leisure facilities
Answer: B,C,D
Explanation:
To determine which measures are appropriate Key Performance Indicators (KPIs) for the Critical Success Factor (CSF) "provide excellent customer service," we must first understand the relationship between CSFs and KPIs:
Critical Success Factors (CSFs): These are the essential areas or activities that an organization must excel at to achieve its goals. In this case, "provide excellent customer service" is a CSF.
Key Performance Indicators (KPIs): These are measurable metrics used to evaluate progress toward achieving a CSF. KPIs should directly align with the CSF and provide actionable insights.
Now, let's evaluate each option to determine whether it is an appropriate KPI for the CSF "provide excellent customer service":
A . The number of customers who make use of their in-room mini bar
This measure tracks customer behavior related to a specific hotel amenity (the mini bar). While it may indicate customer satisfaction with the room's offerings, it does not directly measure the quality of customer service.
Conclusion: This is not an appropriate KPI for the CSF "provide excellent customer service." B . The percentage of customers who use the leisure facilities This measure tracks how many customers utilize the hotel's leisure facilities (e.g., gym, pool, spa). While it may reflect customer engagement with the hotel's amenities, it does not directly assess the quality of customer service.
Conclusion: This is not an appropriate KPI for the CSF "provide excellent customer service." C . The number of customers who complain Customer complaints are a direct indicator of dissatisfaction and can highlight areas where customer service needs improvement. A high number of complaints suggests poor customer service, while a low number indicates better service quality.
This measure is closely aligned with the CSF "provide excellent customer service" because it provides actionable feedback on service performance.
Conclusion: This is an appropriate KPI for the CSF.
D . The percentage of customers who join the hotel loyalty scheme
Customers are more likely to join a loyalty scheme if they have had a positive experience with the hotel, including excellent customer service. This measure reflects customer satisfaction and loyalty, which are outcomes of good service.
Conclusion: This is an appropriate KPI for the CSF.
E . The percentage of customers who return
Repeat customers are a strong indicator of customer satisfaction and loyalty, which are directly influenced by the quality of customer service. If customers return to the hotel, it suggests they were satisfied with their previous experience, including the service they received.
Conclusion: This is an appropriate KPI for the CSF.
NEW QUESTION # 22
John has been working on a business case for opening up the overseas market to new products He has been asked to document the risks What SHOULD he do to ensure they are appropriately recorded? Select the TWO that apply
- A. Document the source of each risk
- B. Create a RAID log
- C. Impact assessment of each countermeasure identified
- D. Identify an owner for each risk
- E. Provide justification or each countermeasure identified
Answer: B,D
Explanation:
When documenting risks in a business case, it is essential to follow structured processes to ensure risks are appropriately identified, analyzed, and managed. Let's evaluate each option again based on best practices outlined in the BCS Business Analysis Framework and other methodologies:
Key Considerations:
Risk Documentation: Risks must be recorded systematically to ensure they are visible, actionable, and traceable.
Ownership of Risks: Assigning ownership ensures accountability and clarity about who is responsible for monitoring and mitigating each risk.
Risk Management Lifecycle: The process typically involves identification, documentation, assessment, ownership assignment, and response planning.
Evaluation of Each Option:
A . Create a RAID log
A RAID log (Risks, Assumptions, Issues, and Dependencies) is a widely used tool in business analysis and project management for capturing and managing risks systematically.
It provides a centralized repository for tracking risks, assumptions, issues, and dependencies, ensuring that risks are documented comprehensively and transparently.
This aligns with best practices for risk management and is a critical first step in ensuring risks are appropriately recorded.
Conclusion: This is a must-do action.
B . Document the source of each risk
While documenting the source of each risk can provide valuable context, it is not a mandatory or primary step in the initial documentation phase.
Sources of risks are often identified during risk analysis or root cause analysis, which occurs after risks have been recorded.
Although useful, this step is secondary to creating a RAID log and assigning ownership.
Conclusion: This is not the most critical action at this stage.
C . Identify an owner for each risk
Assigning ownership for each risk is a fundamental part of risk management. Without clear ownership, risks may remain unmonitored or unaddressed.
Ownership ensures accountability and helps streamline communication and decision-making regarding risk mitigation strategies.
According to the BCS Business Analysis Framework , identifying risk owners is a key responsibility during the risk documentation process.
Conclusion: This is a must-do action.
D . Provide justification for each countermeasure identified
Justifying countermeasures is part of the risk response planning phase, which occurs after risks have been documented, assessed, and prioritized.
At this stage, John's focus should be on identifying and recording risks, not on evaluating or justifying solutions.
Conclusion: This is not relevant at the documentation stage.
E . Impact assessment of each countermeasure identified
Similar to option D, impact assessments for countermeasures are conducted during the risk response planning phase, not during the initial documentation phase.
This step is premature and does not align with the immediate need to document risks.
Conclusion: This is not relevant at the documentation stage.
Final Recommendation:
Based on the BCS Business Analysis Framework and industry best practices, the two most appropriate actions for John are:
Create a RAID log (to systematically document risks).
Identify an owner for each risk (to ensure accountability and clarity).
These steps ensure that risks are appropriately recorded and managed, laying the foundation for effective risk management.
NEW QUESTION # 23
Which of the following diagrams explicitly shows the sequence of tasks?
- A. A business activity model.
- B. A class model.
- C. A swim-lane diagram
- D. A use case diagram.
Answer: C
NEW QUESTION # 24
Which of the following is a key advantage of using interviews in requirements elicitation?
- A. They enable mass data collection through standardized questionnaires.
- B. They provide access to tacit knowledge through direct dialogue with stakeholders.
- C. They engage multiple stakeholders simultaneously to build consensus.
- D. They allow the analyst to observe stakeholders in their natural work environment.
Answer: B
Explanation:
Interviews are valuable in requirements elicitation because they allow the business analyst to explore stakeholder knowledge, experience, concerns, assumptions, and expectations through direct conversation. This is especially useful for uncovering tacit knowledge: knowledge that stakeholders possess but may not have formally documented. Through questioning and follow-up, the analyst can probe unclear points and understand motivations, constraints, and priorities. Option B describes observation, not interviewing. Option C describes workshops, which are better for group consensus and shared understanding. Option D describes surveys or questionnaires, which are better for collecting responses from a large population. Interviews are strongest where depth, context, and personal insight are required. Therefore, the key advantage is access to tacit knowledge through direct stakeholder dialogue.
NEW QUESTION # 25
IT services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointed The head of IT services has not been involved beyond the initial project start-up interviews and has not attended any of the project meetings What position on the power interest and does the head of IT services currently occupy?
- A. High power or influence and high interest
- B. High power or influence but low interest
- C. Some power and influence and some interest
- D. Low power and influence but high interest
Answer: B
Explanation:
To determine the position of the head of IT services on the power-interest grid , we need to evaluate their level of power/influence and interest in the project.
Key Considerations:
* Power/Influence: The head of IT services holds a senior leadership role, which implies they have significant authority and influence over IT-related decisions and resources. This places them in the " high power " category.
* Interest: Despite their authority, the head of IT services has not been actively involved in the project beyond the initial start-up interviews and has not attended any project meetings. This indicates a lack of ongoing engagement or interest in the project ' s progress.
Evaluation of Each Option:
* A. High power or influence but low interest: The head of IT services has significant authority (high power) but is disengaged from the project (low interest). Conclusion: This is the correct answer .
* B. Some power and influence and some interest: This option suggests moderate levels of both power and interest, which does not align with the head of IT services ' senior role and lack of involvement.
Conclusion: This is not correct .
* C. High power or influence and high interest: While the head of IT services has high power, their lack of attendance at project meetings indicates low interest. Conclusion: This is not correct .
* D. Low power and influence but high interest: The head of IT services clearly has high power due to their senior leadership role, so this option is incorrect. Conclusion: This is not correct .
Final Recommendation:
The head of IT services occupies the position of high power or influence but low interest on the power- interest grid.
NEW QUESTION # 26
Which of the following statements is true?
- A. Interviews are effective in building a consensus view and securing agreement from a diverse group.
- B. Ethnographic Studies are concerned with the long term observation of the business environment.
- C. Rich pictures and mind maps are used to document the requirements for the IT system
- D. Shadowing is an effective way of preparing test scripts for user acceptance
Answer: B
NEW QUESTION # 27
What does a force-field analysis consider?
- A. Forces for and against business change.
- B. Forces in the competitive environment
- C. The financial strength of the company.
- D. The power of external suppliers
Answer: A
NEW QUESTION # 28
A business analyst is reviewing the stakeholder management strategy for a high profile Human Resources (HR) project Following an organisational restructure, Harvey ' s role has changed from Director of Operations to Director of HR and he has inherited sponsorship of the project Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly, for when the project started and secondly now that his role has changed?
- A. Watch, Constant active management
- B. Ignore, Constant active management
- C. Constant active management, keep informed
- D. Keep informed; Constant active management
Answer: A
Explanation:
To determine the appropriate stakeholder management strategies for Harvey, we need to analyze his role and level of interest at two points in time:
* When the project started: Harvey was the Director of Operations and had little interest in the HR project because his focus was on operational projects.
* Now that his role has changed: As the Director of HR, Harvey has inherited sponsorship of the HR project, making him a key stakeholder with high interest and influence.
Stakeholder Management Strategies:
* Watch: This strategy is used for stakeholders with low interest and low influence. It involves monitoring their behavior without actively engaging them.
* Constant active management: This strategy is used for stakeholders with high interest and high influence. It involves frequent communication and collaboration to ensure their needs and expectations are met.
Evaluation of Each Option:
* A. Keep informed; Constant active management: " Keep informed " is appropriate for stakeholders with moderate interest but does not align with Harvey ' s initial lack of interest. Conclusion: This is not correct .
* B. Ignore, Constant active management: Ignoring a stakeholder is inappropriate, especially for someone in a senior leadership role like Harvey. Conclusion: This is not correct .
* C. Watch, Constant active management:
* Initially, Harvey had low interest and low influence on the HR project, making " watch " an appropriate strategy.
* After becoming the Director of HR and inheriting sponsorship, Harvey now requires " constant active management " due to his high interest and influence. Conclusion: This is the correct answer .
* D. Constant active management, keep informed: This reverses the order of strategies and does not align with Harvey ' s initial lack of interest. Conclusion: This is not correct .
NEW QUESTION # 29
Linking a piece of delivered software functionality with a requirement is known as which of the following?
- A. Requirements testing
- B. Requirements traceability
- C. Requirements validation
- D. Requirements verification.
Answer: B
NEW QUESTION # 30
What are subsequent changes subject to once a requirements document has been signed off?
- A. Requirements management
- B. Requirements validation
- C. Requirements verification
- D. Requirements documentation
Answer: A
NEW QUESTION # 31
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BCS PC-BA-FBA-20 Exam is a computer-based exam that consists of 40 multiple-choice questions that must be answered within an hour. PC-BA-FBA-20 exam is available in multiple languages, and candidates can take it at any BCS accredited testing center. PC-BA-FBA-20 exam fee is reasonable, making it accessible to individuals from all backgrounds. Overall, the BCS PC-BA-FBA-20 Exam is an excellent opportunity for individuals who want to enhance their career in business analysis and gain a globally recognized certification.
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