Exam AI-103 Topic 1 Question 46 Discussion

Actual exam question for Microsoft's AI-103 exam
Question #: 46
Topic #: 1
A customer support agent must answer from an internal knowledge base that is updated weekly with new product documentation, and its answers must always reflect the latest content. Which approach should you implement?

Suggested Answer: B Vote an answer

RAG injects fresh, frequently changing knowledge at inference time by retrieving relevant content from an index and grounding the model's answer in it, which is exactly the "chat with your data" pattern this scenario describes. Microsoft's guidance is direct on the boundary between the two techniques.
Use fine-tuning when you need to change model behavior, style, or task performance, rather than add fresh knowledge.

by Kerr at Aug 07, 2026, 09:14 PM

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