Exam Sales-Cloud-Consultant Topic 2 Question 103 Discussion
Actual exam question for Salesforce's Sales-Cloud-Consultant exam
Question #: 103
Topic #: 2
Question #: 103
Topic #: 2
A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.
How should the consultant determine and validate their approach with end users?
How should the consultant determine and validate their approach with end users?
Suggested Answer: A Vote an answer
To improve end-user adoption and address concerns regarding the new Sales Cloud platform, it's effective to enlist the help of a champion. A champion is someone within the organization who can advocate for the system, bridge the gap between end users and the project team, and help align the solution with user needs.
* Role of a Champion: Champions can provide valuable insights into end-user needs and help drive enthusiasm and acceptance among users by demonstrating the benefits of Sales Cloud.
* Encouraging User Buy-In: By having someone who understands the system and user concerns, the consultant can adjust the implementation approach based on user feedback, improving adoption and satisfaction.
Option B (interviewing top-level executives) might miss the specific concerns of end users, and Option C (technical review with developers) focuses on technical aspects rather than user experience and adoption. For more information, refer to Salesforce's User Adoption Strategies.
* Role of a Champion: Champions can provide valuable insights into end-user needs and help drive enthusiasm and acceptance among users by demonstrating the benefits of Sales Cloud.
* Encouraging User Buy-In: By having someone who understands the system and user concerns, the consultant can adjust the implementation approach based on user feedback, improving adoption and satisfaction.
Option B (interviewing top-level executives) might miss the specific concerns of end users, and Option C (technical review with developers) focuses on technical aspects rather than user experience and adoption. For more information, refer to Salesforce's User Adoption Strategies.
by Blair at Aug 13, 2026, 10:33 PM
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