Avaya 3300 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 3300
Exam Name/Title: Avaya Aura® Contact Center Administration Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

Exam Questions: 61
Updated On: May 29, 2026

Question #22

A supervisor has created a custom report template and saved it in the Historical Reporting window within a custom group folder.
Who will have access to this report?

A. only the supervisor who created the report template

B. all supervisors whose user defined partition includes this custom report group

C. all supervisors

D. any supervisor within the same Supervisor/Reporting Agent group

Discussion 0

Correct Answer: A Vote an answer

Question #23

A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration.
What is the next step in the configuration of the Avaya MS?

A. Services such as Announcements and Dialog must be associated to the Avaya MS.

B. Skillsets must be associated to the Avaya MS.

C. The Avaya MS must be referenced in Global Settings.

D. The Avaya MS must be rebooted.

Discussion 0

Correct Answer: A Vote an answer

Question #24

When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls.
What would you configure to accomplish this task?

A. Agent Greeting

B. Threshold Classes

C. Global Settings

D. Call Presentation Classes

Discussion 0

Correct Answer: D Vote an answer

Question #25

A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous.
What is an example of a cumulative data field?

A. Application Name

B. Calls Waiting

C. Service Level Threshold

D. Average Answered Delay

Discussion 0

Correct Answer: D Vote an answer

Question #26

When using a host block within a call flow, what does the Provider ID value refer to?

A. This Is the SQL Statement ID set within the database integration wizard.

B. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

C. This is the caller's telephone number.

D. This is the HDX Connection Provider ID set within the database integration wizard.

Discussion 0

Correct Answer: D Vote an answer

Question #27

A customer with Avaya Aura Contact Center must create a Contact Center Management supervisor who also has administrative user capabilities.
Where is this accomplished?

A. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

B. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

C. Create a new user In Access and Partition Management, and assign a password.

D. In Contact Center Management, create a new supervisor, and under Contact Center Manager Administration (CCMA) Login Account Details assign User Name and Password.

Discussion 0

Correct Answer: B Vote an answer

Question #28

A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued.
Which category of Intrinsic would be used to accomplish this?

A. Time

B. Traffic

C. Skillset

D. Call

Discussion 0

Correct Answer: B Vote an answer

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