Avaya 3300 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 3300
Exam Name/Title: Avaya Aura® Contact Center Administration Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

Exam Questions: 61
Updated On: May 29, 2026

Question #15

A customer with Avaya Aura Contract Center wants to assign five agents to a new skillset in the most efficient way possible.
How would the customer assign the agents to the skillset?

A. Use the skillset section in the agent details window to assign the agents at the same time to the new skillset.

B. Use the skillset window from the skillset view to assign multiple agents.

C. Select all five agents from the Agents details window, then drag and drop them to the new skillset.

D. Assign the new skillset to that agent's partition.

Discussion 0

Correct Answer: D Vote an answer

Question #16

A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real Time Display would accomplish this?

A. Time Line Display

B. Billboard Collection

C. Interval to Date Display

D. Agent Map

Discussion 0

Correct Answer: D Vote an answer

Question #17

A customer with Avaya Aura Contact Center needs to create a new Contact Center Management supervisor in a SIP environment.
Which two fields on the supervisor Details page are mandatory? (Choose two.)

A. Last Name

B. Voice URI

C. Login ID

D. Language

E. Password

Discussion 0

Correct Answer: A,C Vote an answer

Question #18

Which statement regarding scripts is true?

A. Secondary and primary scripts are exactly the same.

B. A primary script is referenced directly from the Master script, otherwise It Is a secondary script.

C. A primary script is the only place that call variables can be assigned.

D. A secondary script is the only place treatments can be applied to the call.

Discussion 0

Correct Answer: B Vote an answer

Question #19

A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application.
Which two statements regarding converting scripts are true? (Choose two.)

A. The conversion of a script to a flow results in two scripts, the original script version and the new flow version.

B. The original script application must be In the Local View.

C. The original script application must be In the Contact Center View.

D. The conversion of the script to a flow results in only one APPLICATION, the flow version.

Discussion 0

Correct Answer: B,D Vote an answer

Question #20

Some variables can have a list or range of values Instead of only a single value. On creation of these global variables the class type set is selected.
Which variables types support this class type?

A. Agent Identification (Agent_ID), Control Directory Numbers (CDN), Date, Dialed Number Identification Service (DNIS)

B. Priority, Language, Contact Type, ACD

C. Day, Language, Music, Integer

D. Automatic Call Distribution (ACD), Boolean, Contact Type, Integer

Discussion 0

Correct Answer: A Vote an answer

Question #21

A customer with Avaya Aura Contact Center has a list of holidays that change on a yearly basis. This list will be referenced on multiple scripts.
Which statement describes how to reference these dates on a script for easy updating?

A. Create a wild call variable of the type Integer.

B. Create either a global or call variable of the type String.

C. Create a call variable of the type Date.

D. Create a global variable of the type Date.

Discussion 0

Correct Answer: D Vote an answer

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