Avaya 3300 Actual Free Exam Questions & Community Discussion
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
Given the following section of script:
IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
Correct Answer: A
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A customer with Avaya Aura Contact Center has created a script using the following intrinsic:
IF NOT QUEUED THEN
Which type of Intrinsic is being used?
IF NOT QUEUED THEN
Which type of Intrinsic is being used?
Correct Answer: D
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X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications.
What are the limitations of creating global and call variables?
What are the limitations of creating global and call variables?
Correct Answer: C
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Given the following namespace:
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
Correct Answer: D
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A customer with Avaya Aura Contact Center would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)
Which three tasks can be configured using this tool? (Choose three.)
Correct Answer: A,B,D
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A customer with Avaya Aura Contact Center launches Orchestration Designer (OD) and the OD display for views. Which view provides a snapshot of the latest and most up-to-date data from the Avaya Aura Contact Center?
Correct Answer: B
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A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses.
Which two statements regarding the Event Handler are true? (Choose two.)
Which two statements regarding the Event Handler are true? (Choose two.)
Correct Answer: A,C
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