Avaya 3302 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 3302
Exam Name/Title: Avaya Contact Center Control Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

Exam Questions: 70
Updated On: Jun 02, 2026

Question #29

A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?

A. The userhas no ACCCM Role assigned.

B. Theuserhas noCommunication Manager (CM) Role assigned.

C. The Extension Number in the User Form is invalid.

D. The Provisioning Server is slopped.

Discussion 0

Correct Answer: A Vote an answer

Question #30

During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)

A. Rerun the Installation and select the option to install the license file.

B. Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.

C. Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.

D. Copy the file to the C:\Wlndows\systom32directory.

E. Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.

Discussion 0

Correct Answer: A,E Vote an answer

Question #31

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A. Assign agentsinto an extension group.

B. Allow agents to change their skill assignments.

C. Assign agents into organization chart teams.

D. Assign agentsinto ACCCM virtual groups.

Discussion 0

Correct Answer: D Vote an answer

Question #32

The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A. The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.

B. The login ID for the Web Service was not configured correctly.

C. The Database Port is setto 1433.

D. The Web Service URL was not configured correctly.

Discussion 0

Correct Answer: A Vote an answer

Question #33

A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?

A. Copy thelicense file to C:\ and reboot the ACCCM server.

B. Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.

C. Copy the license file to the ACCCM license server directory end restart the ACCCM server.

D. Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.

Discussion 0

Correct Answer: C Vote an answer

Question #34

A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A. Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".

B. Give the logged in user full control of the C:\ directory.

C. Give the logged in user full control of the C:\temp directory.

D. Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.

Discussion 0

Correct Answer: A Vote an answer

Question #35

A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

A. The ACCCM server must be a member of the domain or a trusted domain.

B. Windows servermustbe 2008 R2 64-bit.

C. The LDAP Port must be 636.

D. Provisioning servermust run with Administrative Domain Account.

Discussion 0

Correct Answer: A Vote an answer

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