Avaya 3302 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 3302
Exam Name/Title: Avaya Contact Center Control Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

Exam Questions: 70
Updated On: Jun 02, 2026

Question #22

When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A. The ACCCM database can beinstalledon a dedicated server.

B. The ACCCM database can only be installed on a dedicated server.

C. The ACCCM database canonly be installed co-resident with the application server.

D. The ACCCM database can be co-resident with the application server.

Discussion 0

Correct Answer: A,D Vote an answer

Question #23

You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A. Verify that the ACCCM applicationis set to use Windows authentication in IIS.

B. Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.

C. Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.

D. Verify that the user has permission to accessACCCM.

Discussion 0

Correct Answer: C Vote an answer

Question #24

A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A. FSXI 3x, Virtual Server 2005 R2

B. Xen, Hyper-V

C. VMwareESXI3.x, vSphere

D. Virtual Server 2008, vSphere

E. CoWare, Xen

Discussion 0

Correct Answer: C,D Vote an answer

Question #25

A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A. ACCCM Admin Web Interlace

B. SecurityEngine

C. API Web Services

D. Provisioning Server

E. Configuration Service

Discussion 0

Correct Answer: A,D Vote an answer

Question #26

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A. CM Extensions Management

B. Visual Phone

C. Interactive Voice Response (IVR) Self-Service

D. Call Flow Management

Discussion 0

Correct Answer: B Vote an answer

Question #27

The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A. ws_portal

B. witness

C. CRN_CS

D. ws_er

Discussion 0

Correct Answer: B Vote an answer

Question #28

For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A. Database redundancy is required and the customer is using an SQL cluster in their environment.

B. The remote serveris on a slower speed network.

C. The customer hastoomany servers and wantsto reduce hardware storage inventory.

D. ACCCM does not support co-resident install.

Discussion 0

Correct Answer: A Vote an answer

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