Avaya 3309 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 3309
Exam Name/Title: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: ACIS

Exam Questions: 124
Updated On: Jun 03, 2026

Question #19

The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A. Avaya Aura Experience Portal

B. Avaya Aura Session Manager

C. Intelligent Customer Routing

D. Avaya Aura Communication Manager

Discussion 0

Correct Answer: D Vote an answer

Question #20

You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)

A. Auxiliary EPM

B. Media Processing Platform (MPP)

C. Telephony server

D. Application server

E. Primary Experience Portal Manager (EPM)

Discussion 0

Correct Answer: B,D,E Vote an answer

Question #21

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.

C. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.

D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

Discussion 0

Correct Answer: C Vote an answer

Question #22

A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A. $POM_HOME/logs/PlM_CmpDir.log* log files

B. $POM_HOME/logs/PIM_CmpMgr.log* log files

C. $POM_HOME/logs/PIM_Web.log log files

D. $POM_HOME/logs/CmpMgrService.out* log files

Discussion 0

Correct Answer: B Vote an answer

Question #23

Which statement about user permissions is true?

A. When logged in as admin user, only global information can be seen and edited.

B. When logged in as org user, only the information for the organization to which we belong can be seen and edited.

C. When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.

D. When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.

Discussion 0

Correct Answer: B Vote an answer

Question #24

A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?

A. 15 days

B. 30 days

C. 3 days

D. 7 days

Discussion 0

Correct Answer: B Vote an answer

Question #25

In a geographical redundant configuration for Proactive Outreach Manager (POM) 3.0, zone Afails and the campaign is taken over by zone B.
Which licenses are going to be used when running the campaign in the fail-over zone B?

A. Only licenses specifically marked in the WebLM as backup licenses are used for the campaign from zone A running In zone B.

B. the licenses of zone B

C. the licenses of zone A

D. The licenses of both zone A and B are available to all campaigns now running in zone B.

Discussion 0

Correct Answer: A Vote an answer

Question #26

The Agent script editor allows the use of GUI elements such as text boxes and buttons within the agent script.
In which situation are such elements used?

A. if the script allows agents to change data in the contact database

B. if the script is dynamic, because it automatically adjusts to answers given by the contact

C. if agents are allocated dynamically to the call, and they need to identify themselves

D. if the script is sent through an SMS to the contact

Discussion 0

Correct Answer: B Vote an answer

Question #27

Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.
What would you check to identify the cause of this message?

A. Verify that the Media Processing Platform (MPP) is operational.

B. Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

C. Verify that the database is valid and is functioning.

D. Verify that the application server is working correctly.

Discussion 0

Correct Answer: C Vote an answer

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