Avaya 3309 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 3309
Exam Name/Title: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: ACIS

Exam Questions: 124
Updated On: Jun 12, 2026

Question #28

Which two statements about the "priority" of a campaign are true? (Choose two)

A. Available priorities are 1-10

B. Campaign priority determines the media channels used by a campaign

C. The priority of the campaign determines when the campaign will start.

D. Available priorities are 1-5

E. The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.

Discussion 0

Correct Answer: A,E Vote an answer

Question #29

A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

A. The Oracle JDBC driver is installed automatically

B. http://support.avaya.com

C. http://www.oracle.com

D. The Experience Portal DVD

Discussion 0

Correct Answer: C Vote an answer

Question #30

Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?

A. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running

B. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running

C. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running

D. The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running

Discussion 0

Correct Answer: B Vote an answer

Question #31

In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can "install" on an Auxiliary EPM? (Choose two.)

A. ICR Core

B. ICR PDC

C. ICR CCA

D. ICR Admin

Discussion 0

Correct Answer: B,D Vote an answer

Question #32

After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?

A. Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.

B. Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.

C. Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.

D. You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.

Discussion 0

Correct Answer: A Vote an answer

Question #33

You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)

A. 64 bit operating systems are approved for hosting AAEP servers.

B. Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.

C. Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP 6.0 servers.

D. Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0 servers.

E. Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.

Discussion 0

Correct Answer: A,D Vote an answer

Question #34

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call
centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

B. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

C. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

D. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

Discussion 0

Correct Answer: D Vote an answer

Question #35

If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?

A. Auxiliary Experience Portal Manager

B. Secondary Media Processing Platform

C. Auxiliary Media Processing Platform

D. Secondary Experience Portal Manager

Discussion 0

Correct Answer: B Vote an answer

Question #36

Which menu item provides real-time details about the calls being handled by Intelligent Customer Routing (ICR)?

A. Standard Report

B. Call Center

C. ICR Monitor

D. ICR Manager

Discussion 0

Correct Answer: C Vote an answer

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