Avaya 33160X Actual Free Exam Questions & Community Discussion

Exam Code/Number: 33160X
Exam Name/Title: Avaya Workforce Engagement Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACSS

Exam Questions: 71
Updated On: Aug 16, 2026

Question #17

A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A. Rule

B. Schedule

C. Condition

D. Attribute

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #18

The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

A. Manage entities withassignmentmanager

B. Create users

C. Create roles

D. Create Organizations and groups

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #19

The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A. There is not dedicated softphone allocated for recording

B. In this scenario, which three statements about Multiple Registration are true? (Choose three)

C. It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe

D. It allows a dual recording solution

E. Each recording target requires a dedicated softphone

F. Only two observers can be present on the same call

Discussion 0

Correct Answer: C,D,E Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #20

In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)

A. Prepare SSRS for reports ingestion.

B. SSL certificates preparation

C. SR tool software installation

D. Antivirus installation

E. Firewall configuration

Discussion 0

Correct Answer: B,D,E Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #21

In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A. In-place

B. Side-by-side

C. Site migration

D. Server reuse

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #22

In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)

A. VoIP Gateway Recording

B. Station-Side (Interception)

C. DMS

D. SIPREC

E. DMCC

Discussion 0

Correct Answer: A,D,E Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #23

Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A. It is required for Forecasting and Scheduling Reports

B. It is required for System logging reports

C. It is required for Scorecards Reports

D. It is required for Workforce Management (WFM) reports.

E. It is required for Customer Feedback reports

Discussion 0

Correct Answer: C,D,E Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #24

Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A. Confirm Services are running

B. Check active alarms

C. Consider loading trends.

D. Check data fragmentation

E. Perform Database backups

Discussion 0

Correct Answer: A,B,E Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Download Free Avaya 33160X Demo

Simply submit your e-mail address below to get started with our free demo of your Avaya 33160X exam.