Avaya 33160X Actual Free Exam Questions & Community Discussion

Exam Code/Number: 33160X
Exam Name/Title: Avaya Workforce Engagement Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACSS

Exam Questions: 71
Updated On: Aug 09, 2026

Question #9

Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A. eLearning

B. Interactions

C. Wfm

D. Coaching

Discussion 0

Correct Answer: B Vote an answer

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Question #10

A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A. Install WFO software and any required hotfixes

B. Configure the recorder server roles

C. Set up the server, Including VM settings, NICs and disks

D. Verify the server using the SR validation

Discussion 0

Correct Answer: C Vote an answer

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Question #11

The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A. Set up recording Environtment

B. Create Phones and Extensions

C. Create a Member Group

D. Create a phone Data Source

Discussion 0

Correct Answer: D Vote an answer

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Question #12

Happens when the framework installation fails?

A. The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.

B. Errors Will appear in black text in the SR tool.

C. The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.

D. All installation errors Will appear on the alarms page of Element Manager

Discussion 0

Correct Answer: C Vote an answer

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Question #13

In Avaya Workforce Engagement, where is System Backup enabled?

A. System Management>General Settings>Settings

B. System Management>Central Archive >Backup

C. Enterprise Management>General Settings>Configuration

D. System Management>Enterprise> Enterprise Settings

Discussion 0

Correct Answer: B Vote an answer

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Question #14

Which three statements about the Framework platform are true? (Choose three)

A. The platform is HW independent.

B. It can be installed with another platform on the same hardware.

C. The platform is Windows OS independent

D. It is a predefined set of Server Roles that are deployed together on the same machine.

E. Requires a locally installed instance of Microsoft SQL.

Discussion 0

Correct Answer: A,B,D Vote an answer

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Question #15

During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A. Site servers

B. Enterprise Settings

C. Security settings

D. Servers role

Discussion 0

Correct Answer: D Vote an answer

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Question #16

The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

A. It provides Access to veinte.com/wfo to activate the license.

B. In case of multiple servers, it is just one XML license file.

C. The license site requires the license registration key and Avaya Purchase Order (APO) number

D. It requires both the License Reference number (LRN) and license registration key

E. It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.

Discussion 0

Correct Answer: B,C,D Vote an answer

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