Avaya 33160X Actual Free Exam Questions & Community Discussion

Exam Code/Number: 33160X
Exam Name/Title: Avaya Workforce Engagement Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACSS

Exam Questions: 71
Updated On: Aug 09, 2026

Question #1

Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?

A. All server validation information is maintained on a separate logging server

B. The SR validator compares the current installation and configuration to the requeriment file for that server

C. The SR validator attempts to fix any issues it finds

D. The server group and server type are automatically detected by the SR Validator

Discussion 0

Correct Answer: B Vote an answer

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Question #2

A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A. Enable Named Employees Unit of Measure

B. Back Office - Item Tracking

C. AWFO

D. ACRA

E. Avaya

Discussion 0

Correct Answer: A Vote an answer

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Question #3

Which log covers the Central Application Database server installation in Avaya Workforce Engagement?

A. \logs\centralContact\Summary

B. \logs\CommonDB\Summary

C. \logs\centralDWH\Summary

D. \logs\centralApp\Summary

Discussion 0

Correct Answer: D Vote an answer

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Question #4

When using the capture status tool for troubleshooting, what kind of information is collected?

A. Details for audio and screen capture, channels, extensions, and workstations

B. Summary of thresholds for CPU usage, memory, recordings, and lag time

C. Summary of all recorded lines

D. Information on adapters, data sources, recording rules, recorders, and real time monitors.

Discussion 0

Correct Answer: D Vote an answer

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Question #5

You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A. You have not created the profile as a supervisor

B. You have not created a valid profile

C. You have not created the user name and password .

D. You have not created the profile as a manager

Discussion 0

Correct Answer: A Vote an answer

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Question #6

You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A. It showed CTI statistics.

B. It showed CTI metadata association.

C. It recorded management information.

D. It received CTI events.

Discussion 0

Correct Answer: B Vote an answer

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Question #7

When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

A. Start monitoring command

B. Start Annotation command

C. Cancel monitoring command

D. Pause monitoring command

Discussion 0

Correct Answer: A,D Vote an answer

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Question #8

In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A. Integration Service Status

B. Recorder Status Summary

C. Capture Status

D. Configuration Checker

Discussion 0

Correct Answer: C Vote an answer

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