Apple 9L0-012 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 9L0-012
Exam Name/Title: Mac Service Certification Exam
Certification Provider: Apple
Corresponding Certification: ACMT

Exam Questions: 100
Updated On: Aug 23, 2026

Question #11

The top case assembly of the MacBook Pro (Retina, 13-inch, Late 2013) includes which of the following parts?

A. Battery, keyboard, trackpad, and BMU

B. Battery, keyboard, microphone, trackpad, and BMU

C. Battery, keyboard, and microphone

D. Battery, keyboard, microphone, and trackpad

Discussion 0

Correct Answer: D Vote an answer

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Question #12

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

A. Replacing the logic board

B. Starting up from OS X Recovery HD.

C. Running Mac Resource Inspector.

D. Resetting the NVRAM.

Discussion 0

Correct Answer: A Vote an answer

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Question #13

William would like to store his MacBook Air (13-inch, Mid 2013) while away for a six month sabbatical. What is the Apple recommended level of battery charge for storing the computer?

A. 96 percent

B. 50 percent

C. 20 percent

D. 10 percent

Discussion 0

Correct Answer: B Vote an answer

Question #14

Examine the image.

Why is it necessary to position the logic board of a MacBook Pro (13-inch, Mid 2012) as depicted?

A. To prevent damage to the microphone cable.

B. To prevent damage to the memory slots.

C. To prevent damage to the left speaker.

D. To prevent damage to the topcase with keyboard connector.

Discussion 0

Correct Answer: B Vote an answer

Question #15

Which of the tools below is considered part of an ESD-compliant workstation?

A. ABC or CO2Fire Extinguisher

B. Styrofoam screw tray

C. Metal workbench

D. A ground polarity tester

Discussion 0

Correct Answer: D Vote an answer

Question #16

What is this tool used for when servicing a MacBook Pro (Retina, 13-inch, Early 2013)?

A. Disconnecting the Vertical Insert Connectors (JST).

B. Flipping up the locking lever connectors.

C. Installing Thin, Multi-Pin Horizontal cables.

D. Removing the interposer.

Discussion 0

Correct Answer: A Vote an answer

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Question #17

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

A. Lint gathered near the rear vents

B. Light dust in the fans

C. Third-party RAM installed

D. Oxidation or discoloration of the logic board

Discussion 0

Correct Answer: D Vote an answer

Question #18

Elizabeth is having an issue with a Thunderbolt hard drive connected through her Apple display.
Which two troubleshooting steps should be tried first to resolve the issue? Select two.

A. Startup the Mac into OS X Recovery, erase the volume then reinstall OS X.

B. The customer should contact the Thunderbolt hard drive manufacturer and ask for a replacement.

C. Check with the hard drive manufacturer for a device firmware update.

D. Run Software Update on the Mac with the Apple Display connected to check for firmware updates for the display.

E. Open the Mac and reseat all cables and connections.

F. Open the Apple Display and reseat all cables and connections.

Discussion 0

Correct Answer: A,D Vote an answer

Question #19

Examine the image.

What is this service fixture used for when repairing an iMac (Late 2012)?

A. It is used to support the logic board when removed from the iMac.

B. It is required for the proper alignment of the iMac LCD panel to the rear housing.

C. It supports a VESA mount adapted iMac when it is being serviced.

D. It is used to protect the iMac housing from damage.

Discussion 0

Correct Answer: C Vote an answer

Question #20

Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?

A. Graphics Board A

B. Interposer

C. Graphics Board B

D. Daughterboard

Discussion 0

Correct Answer: A Vote an answer

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