Apple Apple-Device-Support Exam Details & Actual Exam Questions

  • Exam Code/Number: Apple-Device-Support
  • Exam Name/Title: Apple Device Support Exam
  • Certification Provider: Apple
  • Corresponding Certification: Apple Certified Support Professional
  • Exam Questions: 218
  • Updated On: Jul,27 2026
  • Certification Level: Associate

Apple Device Support Exam Questions

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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2025
Exam Format:Multiple Choice (Single Select), Multiple Choice (Multiple Select)
Related Certifications:Apple Certified Support Professional
Certificate Validity Period:Not officially specified
Real Exam Qty:Approximately 80
Exam Duration:120 minutes
Available Languages:English
Exam Price:$149 USD
Passing Score:75%
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored exam through Pearson VUE.
Pre Condition:No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:https://training.apple.com/certification

Apple Apple-Device-Support Exam Syllabus Topics:

SectionObjectives
Topic 1: Network and Connectivity- Internet Services
  • 1. VPN configuration
  • 2. DNS and network settings
  • 3. Mail and web connectivity
- Wireless Connectivity
  • 1. Wi-Fi configuration and troubleshooting
  • 2. AirDrop functionality
  • 3. Bluetooth troubleshooting
Topic 2: Device Management- Enterprise Deployment
  • 1. Enrollment methods
  • 2. Supervision
  • 3. Managed Apple Accounts
- Management Technologies
  • 1. Configuration profiles
  • 2. Mobile Device Management (MDM)
  • 3. Apple Business Manager fundamentals
Topic 3: Troubleshooting and Support- Technical Support
  • 1. User support workflows
  • 2. Application troubleshooting
  • 3. Common macOS, iOS, and iPadOS issues
- Diagnostics
  • 1. Console logs
  • 2. System diagnostics tools
  • 3. Recovery options
Topic 4: Security and Privacy- Device Security
  • 1. Activation Lock
  • 2. Touch ID and Face ID
  • 3. Passcodes and authentication
- Data Protection
  • 1. Find My
  • 2. Privacy controls
  • 3. FileVault
Topic 5: Device Setup and Configuration- Apple Account and iCloud
  • 1. iCloud services and synchronization
  • 2. Family Sharing
  • 3. Apple Account configuration
- Initial Device Setup
  • 1. Mac setup
  • 2. iPhone setup
  • 3. iPad setup


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