Cisco 500-442 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 500-442
Exam Name/Title: Administering Cisco Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: CCEA

Exam Questions: 62
Updated On: Jun 02, 2026

Question #15

Which user role must be assigned to the ToExtVXML variable in the ICM script?

A. Config Manager Role

B. Agent Admin Role

C. Internet ScriptEditor Role

D. ICM Script Amin Role

Discussion 0

Correct Answer: D Vote an answer

Question #16

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A. Longest Available

B. the number of calls the agent has taken

C. the agent with the Most Attributes

D. the Weight of the attribute

Discussion 0

Correct Answer: D Vote an answer

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Question #17

In Finesse, how are different gadgets enabled for specific team members?

A. Ask the supervisor to add the gadget to the agents desktop.

B. Only the same type and configuration of gadgets are supported for all users.

C. Ask the agent to add the gadget to his desktop after launching Finesse.

D. Ask an administrator to configure the team with a custom layout.

Discussion 0

Correct Answer: D Vote an answer

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Question #18

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

B. CVP delivers a Route Request to the ICM Central Controller.

C. ICM responds to the Route Request by running a Routing Script.

D. CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.

Discussion 0

Correct Answer: A Vote an answer

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Question #19

Which variable remains available to all scripts in the system until reset?

A. Peripheral variable

B. Call variable

C. User variable

D. Caller Entered digits

Discussion 0

Correct Answer: B Vote an answer

Question #20

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A. Device Configuration under Infrastructure Settings card

B. Miscellaneous under Call Settings card

C. Route Settings under Call Settings card

D. IVR Settings under Call Settings card

Discussion 0

Correct Answer: D Vote an answer

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Question #21

Which two types of scripts can be created with the Script Editor? (Choose two.)

A. Call Studio Scripts

B. Routing Scripts

C. Tenant Scripts

D. Call Flow and Call Control Scripts

E. Administrative Scripts

Discussion 0

Correct Answer: B,E Vote an answer

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