Cisco 500-442 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 500-442
Exam Name/Title: Administering Cisco Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: CCEA

Exam Questions: 62
Updated On: Jun 02, 2026

Question #8

Which two components must a script be associated with to run? (Choose two.)

A. Call Type

B. CED

C. Skill Target

D. Media Routing Domain

E. Dialed Number

Discussion 0

Correct Answer: A,E Vote an answer

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Question #9

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

A. view Team gadget in Finesse

B. answer Calls from Skill groups and PQs

C. CUCMAPI

D. log in to CCE admin

E. CUC login

Discussion 0

Correct Answer: A,D Vote an answer

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Question #10

How does CUCM function in CCE?

A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

B. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

C. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

D. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

Discussion 0

Correct Answer: A Vote an answer

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Question #11

Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)

A. ICM script

B. Media routing domain

C. Network VRU

D. Call type

E. Skill Targets

Discussion 0

Correct Answer: A,D Vote an answer

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Question #12

Which microapp is used to gather information from the caller?

A. Play Digit microapp

B. Get Speech microapp

C. Get Digits microapp

D. Play Media microapp

Discussion 0

Correct Answer: C Vote an answer

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Question #13

Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

A. cost

B. call abandon rate

C. customer satisfaction

D. customer expectations

E. productivity

F. average queue time

Discussion 0

Correct Answer: B,C Vote an answer

Question #14

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

A. Routing Scripts

B. Deleted Objects

C. Dialed Numbers

D. Agents

E. Administrative Scripts

Discussion 0

Correct Answer: A,D Vote an answer

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