Cisco 500-442 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 500-442
Exam Name/Title: Administering Cisco Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: CCEA

Exam Questions: 62
Updated On: Sep 06, 2026

Question #1

Which two components are needed to setup RONA? (Choose two.)

A. Skill Target Configuration

B. Attribute settings

C. Call Routing Logic

D. Agent Permission levels

E. System timers

Discussion 0

Correct Answer: C,E Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #2

What is the goal of identifying a call type?

A. to ensure the call reaches the agent in the correct queue

B. to ensure the correct Skill Target is selected

C. to ensure the contact is handled by the correct CCE Routing Script

D. to ensure the call goes to the correct MRD

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #3

Which VVB CLI command can set an individual media file to an expired state?

A. set VVB cache stale_cache_entry < cache_entry_url >

B. set VVB cache stale_cache_entries

C. Outils VVB cache stale_cache_entry < cache_entry_url >

D. show set VVB cache stale_cache_entry < cache_entry_url >

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #4

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

B. CVP delivers a Route Request to the ICM Central Controller.

C. ICM responds to the Route Request by running a Routing Script.

D. CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #5

How many Workflows are supported by Finesse?

A. up to 100 Workflows with 5 per Team

B. up to 100 Workflows with 20 per Team

C. up to 20 Workflows with 5 per Team

D. up to 200 Workflows with 20 per Team

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #6

What are the two main features of the Cisco VVB? (Choose two.)

A. provides a more comprehensive and effective agent service by efficiently handling call traffic with self- service or fast transfer to the correct customer the first time

B. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

C. allows customers to retrieve the required information through voice commands without interacting with an agent

D. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

E. allows an agent to retrieve the required information through voice commands without interacting with a customer

Discussion 0

Correct Answer: B,C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #7

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

A. Routing Scripts

B. Deleted Objects

C. Dialed Numbers

D. Agents

E. Administrative Scripts

Discussion 0

Correct Answer: A,D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Download Free Cisco 500-442 Demo

Simply submit your e-mail address below to get started with our free demo of your Cisco 500-442 exam.