Cisco 500-443 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 500-443
Exam Name/Title: Advanced Administration and Reporting of Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: CCEAAR

Exam Questions: 62
Updated On: May 28, 2026

Question #8

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

A. Agent Supervisor

B. Dashboard Designer

C. Report Designer

D. Value List Collection Designer

E. Report Definition Designer

Discussion 0

Correct Answer: A,B Vote an answer

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Question #9

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

A. It delivers this String via SIP invite to the Virtual Voice Browser.

B. It defers this string via HTTPS to the Virtual Voice Browser.

C. It does not deliver this information to wb.

D. It delivers this string via HTTP to the Virtual Voice Browser.

Discussion 0

Correct Answer: A Vote an answer

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Question #10

In PCCE 12k, what are two options to manage payloads? (Choose two.)

A. delete the default payload and rebuild with the same members

B. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload

C. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

D. a default payload is created during the installation

E. a custom payload is created during the installation

Discussion 0

Correct Answer: C,D Vote an answer

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Question #11

Where is the RTP connected to the Ingress Gateway at different stages of the call?

A. Ingress Gateway and Agent Phone

B. Ingress Gateway and CUCM

C. Ingress Gateway and CVP

D. Ingress Gateway and UCCE/PCCE Router

Discussion 0

Correct Answer: A Vote an answer

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Question #12

What are two stock or customized views that are available for the CUIC reports? (Choose two.)

A. XML View

B. HTML View

C. Pie Chart View

D. Bar Chart View

E. Gantt View

Discussion 0

Correct Answer: C,D Vote an answer

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Question #13

What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM? (Choose two.)

A. Increase the Maximum Call Duration Timer setting.

B. Enable the timer partially.

C. Disable the timer entirely.

D. Increase the agent logout setting.

E. Enable the timer entirely.

Discussion 0

Correct Answer: A,E Vote an answer

Question #14

Which Routing Script logic helps to invoke the Post Call Survey successfully?

A. To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script.
It is set to n by default.

B. To offer the PCS for specific incoming DN's. the variable needs to be set in the Main script explicitly as n.

C. If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.

D. If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.

Discussion 0

Correct Answer: D Vote an answer

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