Cisco 500-443 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 500-443
Exam Name/Title: Advanced Administration and Reporting of Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: CCEAAR

Exam Questions: 62
Updated On: May 28, 2026

Question #15

What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

A. Install a compatible ODBC driver.

B. Restart the Tomcat service on SQL Server.

C. Clear the database for duplicates.

D. Add the JNDI Context configuration.

E. On an SQL Server, create an SQL user for JNDI reference.

Discussion 0

Correct Answer: A,D Vote an answer

Question #16

How many roles are available to be assigned to a CUIC user?

A. 6

B. 5

C. 7

D. 8

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #17

What are two requirements for MTP configuration in Mobile Agent? (Choose two.)

A. CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.

B. Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway

C. MTP resource is required to convert mobile agent out of band and CVP in-band signaling.

D. Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.

E. Synchronization between servers and clients is needed.

Discussion 0

Correct Answer: A,C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #18

What is the first step for CCE to dynamically allocate a label?

A. The WB ermine service should be in Service.

B. The Dialer should be configured.

C. CVP Call service needs to be restarted.

D. An agent needs to log in.

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #19

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

A. It invokes a comprehensive application in the Virtual Voice Browser.

B. The WB will drop the call.

C. The WB will ask the ICM script for instruction.

D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E. The WB will check if a media server is set up or not.

Discussion 0

Correct Answer: C,D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #20

What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

A. create multiple new Agents

B. create API usage for plugins

C. changes to a Script record

D. changes to an individual outbound dialer record

E. Agent Skill Groups change between shifts

Discussion 0

Correct Answer: A,E Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #21

ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?

A. 100

B. 2

C. 18

D. 80

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Download Free Cisco 500-443 Demo

Simply submit your e-mail address below to get started with our free demo of your Cisco 500-443 exam.