Cisco 642-241 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 642-241
Exam Name/Title: Unified Contact Center Enterprise Design (UCCED)
Certification Provider: Cisco
Corresponding Certification: Others

Exam Questions: 130
Updated On: Jun 01, 2026

Question #19

When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience?

A. The caller hears ringing at the agent; this ringing continues until the caller drops the call.

B. The caller hears queue music and is sent to the default queue for that call type.

C. The caller is automatically transferred to the next agent without any indication.

D. The caller hears ringing at the agent and then follows the new script for Ring No Answer.

Discussion 0

Correct Answer: D Vote an answer

Question #20

In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

A. CTI OS Agent Desktop using .NET CIL

B. CTI OS Agent Desktop using C++ CIL

C. CTI OS Agent Desktop using Java CIL

D. Cisco Agent Desktop

Discussion 0

Correct Answer: B,D Vote an answer

Question #21

Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

A. Cisco Domain Manager tool

B. Microsoft native domain tools can be used directly for creating these organizational units

C. ConfigManager tool

D. Cisco Unified ICM Setup tool

Discussion 0

Correct Answer: A Vote an answer

Question #22

Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A. Locations define the maximum bandwidth allowed per all calls to and from locations.

B. Regions define the maximum bandwidth allowed per call.

C. Regions define the maximum bandwidth allowed per all calls to and from locations.

D. Locations define the maximum bandwidth allowed per call.

Discussion 0

Correct Answer: A,B Vote an answer

Question #23

Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A. configure agent IP phone, supervisor IP phone, and CTI route points

B. configure the agent, supervisor, and CTI user accounts

C. configure agent targeting rules for agent IP phone dialed numbers

D. configure Cisco Unified IP IVR translation routes

E. configure the agent ID, supervisor ID, and system administrator password

F. configure device associations of agent phones and CTI devices with the peripheral gateway user

Discussion 0

Correct Answer: A,F Vote an answer

Question #24

You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

A. standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent

B. standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent

C. standalone MOH server using a Cisco MCS 7815 or equivalent

D. standalone MOH server using a Cisco MCS 7835 or equivalent

Discussion 0

Correct Answer: B Vote an answer

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