Cisco 642-241 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 642-241
Exam Name/Title: Unified Contact Center Enterprise Design (UCCED)
Certification Provider: Cisco
Corresponding Certification: Others

Exam Questions: 130
Updated On: Jun 10, 2026

Question #25

Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A. CTI applications should be load-balanced across all CTI Managers in a cluster.

B. CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.

C. All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.

D. CTI Manager should only be enabled on call-processing subscribers.

Discussion 0

Correct Answer: A,D Vote an answer

Question #26

In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?

A. Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.

B. WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.

C. Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.

D. WebView 8.0(x) supports up to 25 concurrent reporting users.

Discussion 0

Correct Answer: B Vote an answer

Question #27

Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

A. when the Cisco Catalyst switch has dual power supplies

B. when QoS is enabled on both networks

C. in cases in which there is gigabit bandwidth between sites

D. under no circumstances

Discussion 0

Correct Answer: D Vote an answer

Question #28

In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?

A. The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.

B. The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.

C. The Cisco Voice Gateways can be distributed at multiple locations.

D. The Cisco Unified Communications Manager cluster can be split between two data center locations.

Discussion 0

Correct Answer: B Vote an answer

Question #29

Which of the following statements is not correct regarding QoS and prioritization for traffic in a Cisco Unified Contact Center Enterprise deployment?

A. Large packets in a slow network can cause delay that results in the loss of one or more UDP heartbeats or TCP keepalive messages.

B. QoS is only required when a customer does not have sufficient bandwidth to handle the Cisco Unified Contact Center Enterprise traffic.

C. A network that is not prioritized correctly almost always has heartbeat timeouts or heartbeat problems.

Discussion 0

Correct Answer: B Vote an answer

Question #30

With the Cisco Unified Contact Center Enterprise Outbound Option 8.0, how many dialer ports are supported per SIP Dialer?

A. 3000

B. 1500

C. 192

D. 96

Discussion 0

Correct Answer: B Vote an answer

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