EXIN EX0-101 Actual Free Exam Questions & Community Discussion

Exam Code/Number: EX0-101
Exam Name/Title: ITIL Foundation V 3.0 & ITIL Foundation
Certification Provider: EXIN
Corresponding Certification: EXIN Inc Certification

Exam Questions: 80
Updated On: May 30, 2026

Question #33

Which one of the following statements is CORRECT?

A. The configuration management system is part of the known error database

B. The configuration management system is part of the service knowledge management system

C. The service knowledge management system is part of the configuration management system

D. The configuration management system is part of the configuration management database

Discussion 0

Correct Answer: B Vote an answer

Question #34

Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?

A. Defining measurable targets

B. Implementing service and process improvements

C. Reviewing measurements and metrics

D. Creating a baseline

Discussion 0

Correct Answer: A Vote an answer

Question #35

Which one of the following is NOT an aim of the change management process?

A. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

B. To ensure that changes are recorded and evaluated

C. To deliver and manage IT services at agreed levels to business users

D. To ensure the impact of changes are understood

Discussion 0

Correct Answer: C Vote an answer

Question #36

Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A. None of the above

B. Both of the above

C. 1 only

D. 2 only

Discussion 0

Correct Answer: D Vote an answer

Question #37

What is the BEST description of an operational level agreement (OLA)?

A. An agreement between the service provider and an external organization

B. A document that describes to a customer how services will be operated on a day-to-day basis

C. An agreement between the service provider and another part of the same organization

D. A document that describes business services to operational staff

Discussion 0

Correct Answer: C Vote an answer

Question #38

Which one of the following is the BEST description of a major incident?

A. An incident which has a high priority or a high impact on the business

B. An incident which is so complex that it requires root cause analysis before a workaround can be found

C. An incident which requires a large number of people to resolve

D. An incident logged by a senior manager

Discussion 0

Correct Answer: A Vote an answer

Question #39

The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A. Performance, process, products, plans

B. People, process, products, partners

C. People, process, partners, performance

D. People, products, plans, partners

Discussion 0

Correct Answer: B Vote an answer

Question #40

Which one of the following statements about incident reporting and logging is CORRECT?

A. Incidents can only be reported by users

B. All calls to the service desk must be logged as incidents

C. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

D. Incidents reported by technical staff must also be logged as problems

Discussion 0

Correct Answer: C Vote an answer

Download Free EXIN EX0-101 Demo

Simply submit your e-mail address below to get started with our free demo of your EXIN EX0-101 exam.